General Manager

Company: American Restoration Operations Llc
Location: Lacey
Posted on: April 2, 2026

Job Description:

Location: [Tumwater, WA] Reports To: Founder & Regional Vice President (RVP) Overview H2O Away is seeking a proven, hands-on leader to step into the role of General Manager. This individual will oversee all core departments - Mitigation, Reconstruction, Sales, Admin, and Ops - and will be responsible for ensuring execution of our operational playbook while driving team performance, culture, and growth. We’ve worked hard to build an elite team with almost zero turnover, and we’re looking for someone who not only leads from the front but brings a balance of grit, strategy, and heart to the job every day. Key Responsibilities Oversee all departmental operations: Mitigation, Rebuild, Sales, Admin, and Ops Lead and mentor department heads and front-line team members Own company KPIs and performance metrics (monthly, quarterly, annually) Execute and uphold the H2O Away Playbook and company standards Scrub performance data and build actionable plans to hit growth targets Support team development, hiring, and accountability Coordinate with ownership and the RVP for strategy and reporting Cultivate culture — leading with integrity, discipline, and energy Be willing to jump into the trenches when needed — from field ops to coaching calls What We’re Looking For Proven leadership experience in Restoration, Construction, or related services Strong operational mindset with the ability to manage cross-functional teams Data-driven — knows how to translate numbers into execution High emotional intelligence and presence in team settings Ability to lead by example and command respect through action A culture-builder: fun, approachable, and values team loyalty Comfortable managing multiple departments and personalities Familiarity with restoration software (Xactimate, DASH, Encircle, etc.) is a plus Compensation & Benefits Base Salary: $110,000 – $130,000 DOE Bonus Structure: Performance-based, tied to company EBITDA and KPIs Health, dental, and vision insurance PTO and paid holidays 401(k) with match Professional development support Strong culture, leadership access, and career runway

Keywords: American Restoration Operations Llc, Tacoma , General Manager, Construction , Lacey, Washington