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Customer Service Representative

Company: ATAGO USA, Inc
Location: Tacoma
Posted on: April 16, 2019

Job Description:

JOB TITLE: Customer Service Representative LOCATION: Bellevue, WA SALARY RANGE: $17.00 - $19.00. BENEFITS: Medical, Dental, Vision & Life Insurance after completion of the 90-day probationary period. JOB DESCRIPTION ATAGO U.S.A., Inc, has an immediate need for a Customer Service Representative for the Service Division. This position offers opportunities for a career in a professional office environment. Candidates need to be a good team player and work together with other members to achieve departmental and company targets. This position focuses on communicating with customers for service-related inquiries. RESPONSIBILITIES: Strive to learn more about ATAGO products and become an expert in each unit. Know how to properly use, troubleshoot, and demonstrate every ATAGO product. Know the competition. Take incoming calls from customers who have a service request. Keep close internal communication with the service technicians and share accurate information with customers. Respond to emails and telephone calls for service-related inquiries in a timely manner and provide excellent customer service. Providing service request forms and quotations of repair cost. Respond to technical questions in English, Japanese and Spanish. Arrange to ship customers instruments after service is completed. Prepare monthly Service activity reports. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. QUALIFICATIONS: Bilingual (Japanese or Spanish) a plus. Excellent written and verbal communication skills. Customer service experience 2 to 3 years. 2 to 3 years of recent experience with Microsoft Excel, Word, and Outlook. Ability to work well individually or as a team. Organized, efficient and self-motivated with a high level of attention to detail. Ability to type 35 wpm or better. Experience/background in food science, agriculture, food manufacturing, beverage industry, chemical, pharmaceutical or clinical knowledge a plus. bachelors degree preferred or equivalent work experience. Valid Washington Drivers license. HOW TO APPLY: If you are interested in this opportunity apply directly to laureen@ATAGO-USA.com. Please mention the position you are applying for and where you saw the Job Posting.

Keywords: ATAGO USA, Inc, Tacoma , Customer Service Representative, Sales , Tacoma, Washington

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