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Call Center Agent

Company: VMFH Division Support Services
Location: Tacoma
Posted on: September 23, 2022

Job Description:

Overview: CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies. As a part of our organization, we currently offer the following benefits (Some benefits not eligible for Per Diem positions): Competitive starting wages (DOE) and training to grow within the companyPaid Time Off (PTO)Sign on Bonus for experienced ICU RN External CandidatesHealth/Dental/Vision InsuranceFlexible health spending accounts (FSA)Matching 401(k) and 457(b) Retirement ProgramsTuition Assistance for c2021-151035areer growth and developmentCareWork premium account for additional support with children, pets, dependent adults, and household needsEmployee Assistance Program (EAP) for you and your familyVoluntary Protection: Group Accident, Critical Illness, and Identify TheftCommute Trip Reduction Program - Earn cash back for participationAdoption AssistanceWellness Program Responsibilities: Our Call Center Agents act as the voice of our organization and first point of contact to help find solutions to questions and various inquiries that impact patient care and our clinical staff. As a team member at Virginia Mason Franciscan Health, you will be provided with opportunities for professional development along with great job satisfaction that makes a difference in the lives of others.Great team members will make an impact in the organization through:Managing patient and customer concerns to optimize their care and streamline support for the customerValidating patient information following routine procedures and communicating relevant data to clinical staffHandling after hours messages for clinics and assisting with on-call provider paging and follow up tasksAddressing medical and safety emergency response callsInitiating responses to "codes" and emergency alarms transmitted from multiple sites/locationsExecuting emergency announcements according to hospital-based policies, in addition to generating written information via multiple communication platforms to initiate follow up actions Qualifications: What we are looking for in a great team member:One year of related work experience (preferably from a call center environment)Candidates with healthcare related experience are encouraged to applyExperience or willingness to learn proficiency in the use of telecommunications hardware, software and PBX platform as well as multiple IT applicationsEagerness to contribute to responsibilities that will impact patient care through a positive, customer service based approach and solutions based mindsetAbility to establish and maintain effective working relationships within the department and with our clinical staff as required by the duties of the role

Keywords: VMFH Division Support Services, Tacoma , Call Center Agent, Sales , Tacoma, Washington

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