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Customer Service Representative JOB

Company: National Performance Warehouse
Location: Tacoma
Posted on: May 17, 2022

Job Description:

Job DescriptionNPW is seeking dependable, motivated individuals to join our warehouse family! With over fifty years of selling both traditional & performance parts, NPW is at the forefront of its industry. "Selling & marketing what industry customers need & want."The ideal candidate will possess the following qualities:

  • MUST have a thorough knowledge of Auto Parts
  • Minimum of 3 years experience working in Auto Parts Industry
  • Minimum of 1 year inside sales phone experience
  • Must be Bilingual in Spanish and English
  • Must have excellent phone etiquette
  • Thorough working knowledge of MS Office Suite
  • Demonstrated success providing excellent customer service
  • MUST have a positive CAN-DO attitude!Responsibilities:The Inside Sales Associate will support our customer retention effort by providing excellent support customer support.
    • Respond to customer inquiries via web, email, and/or telephone
    • Assist customers with questions regarding their accounts, faxing and emailing invoices and statements
    • Oversee scheduling of call center employees, monitor call center phone queues throughout the day and ensure all queues have appropriate agents logged in
    • Assist the AR department with collection calls, posting payments, reconciling cash reports
    • Provides technical advice, troubleshoots, & finds solutions to the customer's problemPhysical Requirements:
      • Regularly required to sit, stand, walk, use hands, reach with arms, talk, and hear
      • Regularly lift and or move up to twenty (20) pounds unassistedIf you are looking for an exciting career opportunity with room to advance, then NPW is the company for you! NPW Benefits:
        • Paid Time Off
        • Health Benefits
        • Employee Purchase Program
        • Paid on a Weekly Basis
        • 401K
        • Advancement OpportunitiesNPW is a drug-free workplace.This position will require successfully completing a pre-employment background and drug screenings.

Keywords: National Performance Warehouse, Tacoma , Customer Service Representative JOB, Sales , Tacoma, Washington

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