Sales Associate
Company: Great Wolf Lodge
Location: Centralia
Posted on: May 17, 2022
Job Description:
Summary: At Great Wolf the Sales Associate uncovers, converts
and services high volume group and event business in accordance
with goals established by Lodge leadership, contributing to the
overall success of the Lodge.Essential Duties &
Responsibilities:
- Convert group and meeting inquiries to sales via fast response
time, exceptional sales skills and diligent client service
- Build and maintain key client relationships, generating repeat
business and lifetime value
- Demonstrate strong account management fundamentals, including
effective entry of all activities in CRM system, tracing next
steps, pipeline management and setting future meetings.
- Prepare compelling group proposals, sales materials and
contracts that result in sales wins
- Create and update quarterly sales action plans outlining
business development objectives and market segment strategy
- Deliver on assigned group room and catering sales goals that
contribute to the overall financial success of the lodge
- Complete Banquet Event Orders (BEOs) and Resumes for clients
and operations departments to communicate specific needs,
contracted/agreed-upon details and pricing for the meeting, event
or program
- Provide consultation/advice to clients on all aspects of
lodge's facilities and services when proposing and contracting
groups and events
- Monitor room blocks and communicate with appropriate property
personnel on a weekly basis regarding group room pick-ups, rooming
lists, etc.
- Represent the lodge in investigating and resolving any group
complaints or conflicts including, but not limited to: billing
issues, misplaced items, reservations and contract
discrepancies
- Provide detailed information on meeting-specific needs
throughout the entire booking process from negotiation through
departure
- Enter accurate rooming lists, routing information, tax-exempt
status and verification of payment in Company software systems
- Submit a weekly report to the director of sales and catering
documenting sales activities, converted business and pipeline
progression
- Maintain Posting Master (PM) account ledger by keeping track of
all open PM accountsBasic Qualifications & Skills:
- Associates degree in hotel/hospitality or related field or
equivalent experience/education combination
- Minimum 2 years' relevant experience in hospitality
industry
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug
screen
- Successful Department of Motor Vehicle check
- Professional communication skills both verbal and
writtenDesired Qualifications & Traits:
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality
standards
- Enthusiastic and positive energy
- Multi-tasking abilityPhysical Requirements:
- Able to lift up to 20lbs
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of timeEqual Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Lodge, Tacoma , Sales Associate, Sales , Centralia, Washington
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