Patient Service Representative - Float
Company: Olympic Sports and Spine
Location: Tacoma
Posted on: January 11, 2021
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Job Description:
Olympic Sports & Spine (OSS) is looking for a Patient Services
Representative - Float; this is someone who enjoys greeting every
patient with a smile and assisting them in whatever their needs may
be in our fast paced medical clinic. The float provides coverage at
our 15 clinics for our other PSRs that are out on vacation or
medical leaves. OSS is committed to providing quality customer
service and care to our patients and being a great employer to our
employees. If you want a job with no weekends required, Monday
through Friday and able to work schedules from 7am to 4pm, 8am to
5pm or 9am to 6pm then this is the job for you.SUMMARY OF
DUTIES:Process all activity related to OSS's patient services.
Patient service functions supported include patient phone calls,
scheduling, insurance verification and follow up, maintaining
charts, filing, and communication with referral sources. Performs
other daily operating functions associated with the front desk
position.JOB RESPONSIBILITIES:Answer all incoming phone calls,
transfer calls and take messages as necessary.* Receive incoming
patient phone calls.* Manage all aspects of patient scheduling.*
Maintain data entry for all patients to include demographics and
insurance information.* Collect all necessary information from
patient for treatment and billing purposes.* Verify insurance,
obtain necessary authorizations if required.* Fax appropriate
paperwork to referral sources.* Scanning all necessary documents
into patient account.* Build and maintain all patient charts.*
Collect any money owing from patients to include copays,
coinsurance and deductibles, supplies and other miscellaneous
fees.* Maintain statistical log sheets on a daily basis to include
all follow up.* Pull charts for next day's appointments and audit.*
Make reminder calls for all incoming new patients.* Close out and
balance all money nightly and print associated reports.* Work the
Patient Issue Listing and task list on a daily basis to resolve all
issues.* Communicate with OSS staff through Outlook email.*
Communicate closely with billing and treating staff to resolve any
patient issues.* Filing* Open and sort mail on a daily basis.*
Perform related duties as required.* Participate in educational
activities and attend monthly staff
meetings.Education/Experience:Minimum High School graduation or
equivalent AND three years of experience in an appropriately
related position OR Equivalent education/experienceOSS002
Keywords: Olympic Sports and Spine, Tacoma , Patient Service Representative - Float, Sales , Tacoma, Washington
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