Customer Service Representative

Company: Aarons
Location: Tacoma
Posted on: January 17, 2020

Job Description:

We are Aaron's - an industry leader in the salesand lease-to-own retailer known for quality brand names and superior customerservice. We provide our team members the opportunity to reach their fullpotential in a team-oriented, high-energy, recognition-based environment withcompetitive pay and benefits. This is much more than a job - It is a careerwith purpose.
Aaron's Customer Service Representatives drive sales by providing a welcoming,supportive customer experience unmatched in our industry. They help bring ourcustomers one-step closer to their goals of ownership and are critical to thesuccess of our stores. As a Customer Service Representative, you will supportin-store, telephone, and direct marketing sales, assist with merchandising, andprocess renewal payments. Skills for Success
Customer Service Representatives thrive in a fast-paced environment and arepositive and professional problem-solvers motivated to do whatever it takes tohelp our customers achieve their goals. Customer Service Representatives canconnect and relate well to people, listen attentively, explain things simplyand easily. Like all Aaron's team members, they share our purpose and passionfor making a real difference in the lives of others and the rewards that come fromcreating strong personal connections for life. The Work - Assist customers on the showroom floor - Accept and process customer payments - Direct customer opportunities to the SalesManager as it relates to service and sales - Maintain the appearance and organization of thecustomer transaction counter - Assist in the maintenance of the showroomincluding but not limited to cleaning, organizing, and organizing merchandise - Maintain regular mailing campaign to driverevenue and partner with sales manager on sales campaigns - Input customer information for new leaseagreements purposes - Update customer information and account statuses - Answer incoming phone calls and route to theappropriate team member - Meet and exceed daily, weekly and monthly salesgoals - Process order forms and references - File and maintain customer folders and customerfiles - Any other reasonable duties requested bymanagement
Requirements - At least 18 years old - Ability to work schedule of hours varying from 8am to 9 pm - ---High School diploma or equivalent preferred - Strong organizational and communication, bothverbal and interpersonal skills - High energy with the ability to effectivelyperform all functions of the store and multitasking effectively - Ability to assist with lifting up to 50 lbs.without help and up to 300 lbs. with the assistance of a dolly - General product knowledge preferred - Maintain a professional appearance - Proficient computer skills and telephoneetiquette - Strong sales skills in person and via telephone - Uphold the Aaron's Brand and protect companyassets - High level of energy in the workplace
Rewards
Team members enjoy access to career training and advancement opportunities, andrewarded with competitive compensation and a comprehensive benefits package,which includes: - Paid time off including vacation days, sick daysand holidays - Medical, dental & vision insurance - 401(k) plan with company match - Flexible spending accounts - Life insurance - Disability benefits - Stock Purchase Plan - Team Member purchase discounts About Aaron's
At Aaron's we provide sales and lease-to-ownership specialty items relating tofurniture, consumer electronics, home appliances, and accessories through itsmore than 1,800 Company-operated and franchised stores. Our customers shop atAaron's for the same reason you should choose us for the next step in yourcareer - our ability to influence people's lives. We help people "OWN IT", andif you are looking for a company with the passion and dedication to make a differencein the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse work environment, celebrates ourteam members' differences, and is proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment withoutregard to race, color, pregnancy, religion, sex, sexual orientation, genderidentity, national origin, age, disability, Veteran status, military duty,gender expression, genetic information, or any other protected class.
Aaron's is an Equal Opportunity Employer.

Keywords: Aarons, Tacoma , Customer Service Representative, Sales , Tacoma, Washington