IT Helpdesk Technician
Company: Sprague Pest Solutions
Location: Tacoma
Posted on: March 17, 2023
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Job Description:
Do you love helping people troubleshoot technology problems and
teaching them how to use their tech tools to make their jobs
easier? -
Sprague Pest Solutions is seeking an energetic problem-solver to
support the tech support challenges of a mobile, growing workforce.
- If you're looking for the opportunity to make a positive
difference for your community and the people you work with, and
build a promising career in a booming industry, then apply
today!
What you'll do as an IT Helpdesk Technician:
What you'll get working here:
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Pests pose a serious threat to public health and our world's food
supply. Food-borne illnesses as a result of bacteria transmitted by
pests sicken millions of people annually. Sprague's highly trained
and dedicated team is driven to design and deliver pest management
programs using the latest technology and products to safeguard
people, property, and food, and leave the smallest environmental
footprint.
Working for Sprague means passionately delivering uncompromising
service. We focus on our commitment to our clients and ourselves;
consistency, accountability, respect; teamwork among co-workers,
our clients, and the community; and - in our approach to pest
prevention.Must haves for this job:
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Nice to haves for this job:
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Description
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An IT Helpdesk professional is the go-to person for providing
technical assistance and support related to computer systems,
hardware, and software. They are responsible for answering queries
and addressing system and user issues in a timely and professional
manner. -
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The day-to-day tasks of an IT Help Desk vary depending on the needs
of the users or systems on a given day. A person in this role will
support personnel plan for upgrades, updates, and maintenance
tasks. There will always be unexpected issues that arise on any
given day. Many help desk support find themselves acting as the
first point of contact when a user is facing hardware, software, or
system issues. The IT team works with a ticketing system, so each
member of the team will have a variety of tickets to address and
close out each day in addition to their maintenance tasks. -
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While the nature of this role is more technically based, it is
important for the help desk to have a tolerant and patient
disposition, with strong communication skills to put frustrated
users at ease. With many tasks to oversee, in general help desk
support will be responsible for:
Knowledge, Skills and Abilities
Pay Rate
Paid Time Off, Vacation, and Holidays
Benefits Program
401(k) Retirement Plan
Work Schedule
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W. B. Sprague Company Inc. reserves the right to revise or change
job duties and responsibilities as the need arises. This position
description does not constitute a written or implied contract of
employment.
All offers of employment are contingent upon a satisfactory motor
vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and
promotes diversity through a culture of inclusion and opportunity.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, gender identity, national origin, disability, veteran
status, or any other characteristics protected by law. We are a
drug and smoke-free environment.
In compliance with federal law, all persons hired will be required
to verify identity and eligibility to work in the United States and
to complete the required employment eligibility verification form
upon hire.PI208031670
Keywords: Sprague Pest Solutions, Tacoma , IT Helpdesk Technician, Professions , Tacoma, Washington
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