IT Helpdesk Technician

Company: Sprague Pest Solutions
Location: Tacoma
Posted on: March 17, 2023

Job Description:

Do you love helping people troubleshoot technology problems and teaching them how to use their tech tools to make their jobs easier? -
Sprague Pest Solutions is seeking an energetic problem-solver to support the tech support challenges of a mobile, growing workforce. - If you're looking for the opportunity to make a positive difference for your community and the people you work with, and build a promising career in a booming industry, then apply today!
What you'll do as an IT Helpdesk Technician:

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• Support hiring and onboarding by setting up and training new employees on Sprague's technology tools
  
• Help existing employees be productive and efficient by solving device, program, and connectivity problems
  
• Work with other corporate departments to identify improvement opportunities and recommend solutions
  
• Partner with vendors to ensure products and services support Sprague's performance and profitability goals
  
  What you'll get working here:
  
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  • Salary: $22-27/hr to start (depending on experience) plus performance bonuses and sales commissions
    
  • A take-home service vehicle with gas card
    
  • Company-provided phone, uniforms, and safety equipment
    
  • On-the-job training and licensing
    
  • Pride in your work and the Sprague mission
    
  • A supportive team environment based on family values
    
  • Unlimited growth opportunities, with continuing education and leadership training
    
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    • Health, Vision, Dental Insurance within 30 days of hire
      
    • 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
      
    • Paid time off: Personal time available day 1, holiday and vacation time after 90 days
      
    • Childcare assistance and college savings plan
      
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      Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint.
      Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and - in our approach to pest prevention.Must haves for this job:
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      • High school diploma or equivalent
        
      • Covid-19 vaccination
        
      • Attention to detail and high standards of work quality
        
      • Hunger for knowledge and professional development
        
      • Competitive approach to both individual and team performance
        
        Nice to haves for this job:
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        • 1+ years' experience in computer systems and technology support
          
        • 1+ years' experience in customer service or call center environment
          
        • Associates degree and/or related certifications in IT Systems, Systems Administration, iOS/Android mobile systems, Microsoft O365, and other related fields
          
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          Description
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          An IT Helpdesk professional is the go-to person for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. -
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          The day-to-day tasks of an IT Help Desk vary depending on the needs of the users or systems on a given day. A person in this role will support personnel plan for upgrades, updates, and maintenance tasks. There will always be unexpected issues that arise on any given day. Many help desk support find themselves acting as the first point of contact when a user is facing hardware, software, or system issues. The IT team works with a ticketing system, so each member of the team will have a variety of tickets to address and close out each day in addition to their maintenance tasks. -
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          While the nature of this role is more technically based, it is important for the help desk to have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease. With many tasks to oversee, in general help desk support will be responsible for:
          
          
        • Monitoring and responding quickly to incoming requests related to IT issues.
          
        • Maintaining computer systems and act as support if any system goes down.
          
        • PCs, printers, mobile devices, and related equipment.
          
        • User PCs, including upgrades and configuration as needed.
          
        • Assisting with onboarding of new users.
          
        • Keeping inventory of all equipment, software, and licensed users.
          
        • Installing, configuring, and upgrading PC software.
          
          Knowledge, Skills and Abilities
          
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          • Ability to engage an audience in presentation or training. -
            
          • Writes clearly and concisely for learning and understanding at the appropriate level for the audience. -
            
          • Is reliable, responsible, and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. -
            
          • Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. -
            
          • Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization.
            
          • Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. -
            
          • Is able to perform effectively with minimal direction, support or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. -
            
          • Adapts quickly to change and work under tight deadlines, and be cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. -Must be willing to work extended hours and weekends when necessary.
            
          • Is able to learn and work in a variety of internet web-based application programs and computer database programs, including inputting data and running reports with accuracy. - -
            
          • Is able to learn and run a variety of office equipment, including fax and copy machine. -
            
          • Effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary.
            
          • Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; -follows company policies and procedures.
            
            Pay Rate
            
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            • $22-25+ per hour DOE
              
              Paid Time Off, Vacation, and Holidays
              
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              • Superb leave and time off policy.
                
                Benefits Program
                
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                • Medical, Vision, Dental, FSA / HSA options, Life and Disability insurance
                  
                  401(k) Retirement Plan
                  
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                  • 4.5% matching if you contribute 6%: -100% matching up to 3% then 50% matching up to 6%.
                    
                    Work Schedule
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                    • Onsite in Tacoma Corporate Office - Monday through Friday - 8 hours a day (40 hour week).
                      
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                      W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
                      All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
                      Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
                      In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.PI208031670

Keywords: Sprague Pest Solutions, Tacoma , IT Helpdesk Technician, Professions , Tacoma, Washington