Lead Operations Manager
Company: Staff Management Solutions, LLC
Posted on: May 14, 2022
Visionary Leader. Strategic Thinker. Join SM Cargo's specialty crew
as our next Lead Operations Manager SM Cargo, dedicated to air and
ground cargo transport, is a wholly-owned subsidiary of TrueBlue,
Inc., and a strategic branch of Staff Management - SMX operations.
As a Lead Operations Manager with the SM Cargo team, the continued
success of our relationship with our partner(s) depends on you. The
role of the Lead Operations is to manage all activities associated
with the Inbound and Outbound freight operations for Air and Ground
Transportation. Safety, Security, Training, and Compliance are
critical requirements in achieving operational excellence. These
activities include the supervision of the hourly employees,
training, auditing, communication, safety, and execution of the
daily operating plan. This position requires multi-tasking,
attention to detail, problem resolution, and strong leadership
skills to ensure that all SM and United Airlines policies and
procedures are executed in accordance with the airline, government,
and airport regulations. SALARY: $72,500 Essential Job Functions:
BUSINESS ACUMEN Understands the business implications of decisions.
Demonstrates knowledge of market and competition. Displays
orientation to profitability. Aligns work with strategic goals.
CLIENT RELATIONSHIP MANAGEMENT Ability to build and maintain strong
client relationships. Review periodic client satisfaction surveys
and oversee actions to improve them. Address the client when
problems are escalated. Meet regularly with the client to ensure
ongoing client satisfaction. Work with the onsite operations
manager and service teams to easily identify any service problems
or potential problems provide quick and effective solutions.
FORECASTING AND BUDGETING Inspect and train managers/supervisors to
be able to prepare annual and monthly 7-month forecasts. Review and
make changes to forecasts and budgets when appropriate. Find
lower-cost alternatives and saving costs where possible. CHANGE
MANAGEMENT Develops workable implementation plans. Communicates
changes effectively. Builds commitment and overcomes resistance.
Prepares and supports those affected by any changes. Monitors
transition and evaluates results. TRAINING Trains any new managers
and provides all necessary tools to improve service quality.
Maintains quarterly QC audits, schedules and frameworks, Standard
Operating Procedures, and quarterly Executive Reviews.
- A.A. or equivalent from an accredited college or technical
school, or at least two years of related experience and/or
- Ability to solve complex problems, sometimes involving higher
math, to quickly adapt to changes in a fluctuating business
- Knowledge of MS Office software: Excel, Outlook, PowerPoint,
- Comfort communicating to various audiences, both orally and in
- Strong interpersonal and customer service skills
- Exceptional attention to detail Our Culture: We're in the
business of people, so support and teamwork are important to us. We
power some of North America's leading companies by putting people
to work in distribution, fulfillment, and manufacturing jobs. We'll
find you a place where you'll gain experience, knowledge, and
skills through hands-on learning, where you can succeed and grow,
and where your hard work will be recognized. People of all
personalities, backgrounds, and talents succeed with us. There's a
reason so many of our associates and employees stay with us for a
long time. We foster a diverse and inclusive culture where every
employee has an opportunity to contribute and grow while meeting
the changing needs of the marketplace. We take pride in what we do
because what we do matters - to our families, our communities, and
Keywords: Staff Management Solutions, LLC, Tacoma , Lead Operations Manager, Professions , Tacoma, Washington
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