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Customer Service / Production Finisher

Company: ARC Document Solutions
Location: Tacoma
Posted on: November 19, 2021

Job Description:

PlanWell Customer Service / Production FinisherARC Document Solutions, LLC.provides technology and servicesto businesses of all types,with afocuson the architectural, engineering, and construction industry.ARC provides its solutions at thousands ofcustomer locations nationwide,in our170 worldwide service centers, and offering secure document storage in the cloud. We currently seek a Customer Service / Production Finisherfor our Planwell product,who enjoys building relationships with clients and also working with their hands to produce a variety of print projects to client specifications. You will provide the best quality service and products through exemplary customer service and tight turnarounds.Duties and responsibilities include:Answering phones, placing and billing orders.Posting bid projects and the following addenda to PlanWell.Make suggestions regarding paper, binding, and other finishing options.Processes digital files on Windows platform - Acrobat, Bluebeam, & MS Office knowledge a plus.Scan large and small format hardcopies to digital files.Operate a variety of bindery and finishing equipment.Working knowledge of mounting, laminating, signs & banners.Inspect finished work for sharpness, density of line, position, count and sizes.Prepare packages for shipment with UPS, Fed-Ex, etc.Dispatch driver(s) to perform client deliveries and pick-upsSkills and Qualifications:Communicate effectively with customers and co-workers.Ability to effectively promote the products and services of the company.Knowledge of the printing industry - specifically AEC, bindery, and finishing.Thorough knowledge of materials and equipment utilized in the duplicating processes.Experience in a printing, finishing and/or customer service position.Ability to quickly learn new software and procedures.Time management skills in a fast paced on demand environment.Able to multi-task while maintaining quality and accuracy.Excellent customer service skills.Attention to detail, an eye for color, and a positive attitude.PM20PI152083322

Keywords: ARC Document Solutions, Tacoma , Customer Service / Production Finisher, Professions , Tacoma, Washington

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