Sr. Business Analyst

Company: Optum
Location: Tacoma
Posted on: February 22, 2021

Job Description:

Sr. Business Analyst The Sr. Business Analyst will have primary responsibility over Optum Care Network's provider portal and associated digital platforms and will assist the portal owner with creating & implementing a governance model to manage change, drive adoption, measure results and collect feedback. In addition to implementing a governance model, this position will direct content management across current and future digital platforms, including the provider portal.The Sr. Business Analyst will also conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. They will support short and long term operational & strategic business activities by developing, enhancing and maintaining operational information and models. The Sr. Business Analyst will develop and implement effective & strategic business solutions through research and analysis of data and business processes.Work will generally be self-directed and not prescribed, will require someone who is comfortable with less structured, more complex issues, and who can serve as a resource to others.ESSENTIAL DUTIES & RESPONSIBILITIES

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each internal and external customer.
• Drives our mission and strategic priorities forward, while balancing both long-term strategic vision and operational execution support. This includes assisting leaders to identify priorities, define focus, and strategically align their time to achieve desired outcomes, while shaping objectives, KPIs and financial goals.
• Plans projects and helps accomplish project goals through various tasks including creating clear and concise statements of scope, developing project charters, creating timelines, preparing deliverables, transition projects to subsequent phases and identifying business requirements for both small and large projects and programs.
• Works closely with business process owners and subject matter experts to discover and clearly document process and system needs through development of use cases, process maps or other methods using formal or informal requirement specification tools.
• Coordinates and plans focus groups and brainstorming sessions to gain knowledge on how the OCN Portal and digital applications can be improved for business owners and users, to solicit feedback on applications and to gather business requirements from business owners as part of the process of continuous improvement.
• Provides staff leadership to project teams and coordinates the work of outside consultants and third-party vendors.
• Prepares and continuously improves all operational and financial reporting for each functional operation in collaboration with their project managers, operational leaders, and in collaboration with the administrative support functions.
• Works with end-users individually, in small workgroups or in enterprise-wide forums to improve their ability to utilize system capabilities, determine problems and develop appropriate solutions.
• Builds and develops relationships with all employees for increased efficiency and effective responsiveness into existing operations, and helps to define new operational strategies, working with the directors and executives on special projects.
• Conducts current state and future state process improvement analyses of existing operational procedures and digital platforms and clearly documents the results, options, considerations and recommendations.
• Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. KNOWLEDGE, SKILLS AND ABILITIES
  • Computer literate and proficient in Microsoft applications (Word, Excel, PowerPoint, Project, Visio).
  • Customer satisfaction/service focus and quality orientation.
  • Strong analytical, problem solving and information gathering skills.
  • Excellent verbal and written English communication skills.
  • Ability to organize, document, write, facilitate and present information, both formally and informally, to small and large educationally diverse groups.
  • Ability to transfer knowledge and information to providers and staff from a wide variety of cultural, educational and socio-economic backgrounds.
  • Ability to work in a team environment.
  • Ability to cope with fluctuating demands of an uneven workload and changing priorities.

Keywords: Optum, Tacoma , Sr. Business Analyst, Professions , Tacoma, Washington