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In Home Furniture Repair Technician

Company: Ashley Furniture
Location: Tacoma
Posted on: October 14, 2020

Job Description:

TheIn Home Services Technician is responsibleforrepairing and restoring damaged furniture, involving case goods, leather, synthetics and upholstery pieces, in the customer's home.The associate identifies the level of repair needed, determines the type of tool, equipment and parts needed for the repair and performs the repair per standard operating procedures.Once the repair has been completed, the associate ensures the customer is satisfied with the repair.TheIn Home Services Technicianis accountableforproviding service that meets company standards and exceeds customer expectations.Overall, theIn Home Services Technician contributes to the Ashley high performance cultureby modeling our core values and engaging in activities that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value.Scope:Low-Performs duties within scopeof established policies,procedures andobjectives with minimal supervision. Analyzes routine problems and uses independent judgment within accepted practices to achievedesiredresult.Has frequent external interaction to provide customer service, technical information or procedural explanations; most relationships are external to the work unit.Primary Job Functions* Greets customers in a courteous, empathetic and helpful manner.Listens to and responds promptly to customer's needs.* Inspects and assesses furniture to determine cause of damage, e.g., driver, manufacturing, customer abuse, etc., involving case goods, leather, synthetics and upholstery.* Develops and maintains service call records.Takes digital pictures of furniture damage to support service visit and related documentation.* Performs knowledgeable, courteous, high quality furniture repairwith the goal of 80% completion, including:oTesting and mixing colors to find exact match,oFabricating leather, upholstery, or frame material and corners,oApplying correct grain patterns, filling dents and scratches using appropriate material,oReplacing any necessary parts, and refinishing with appropriate stain and top coat.* Orders replacement partsand disposes damaged product when necessary.* Keeps customer informedand up-to-date on repair progress.Reportswhen repairs cannot be completed.* Maintains clean and stockedservice vehicle.Maintains accurate, daily company vehicle service and mechanical condition logs, immediately reporting any maintenance, safety, breakdowns or accidents.* Ensures compliancewith standard operating procedures, including all safety policies and procedures.* Contributes to continuous quality improvementefforts to improve department metrics and performance.* Maintains a professional appearanceand provides a positive company image to the public.* Demonstrates the company's core and growth valuesin performance of all job functions.Secondary Job Functions* Develops high levels of knowledgeof all Ashley product lines.* Participates actively in meetingsand coaching sessions with managers and trainers.* Picks up projects on the fly;performs other duties as assigned from time to time.Schedule ExpectationsThe associate will work a minimum of 40 hours per week, which includes weekends, holidays and evenings.Hours may increase during specific events, holidays or blackout periods, or to meet other business needs.Regular attendance on the assigned route in accordance with these expectations is an essential function of the job and all job functions are performed at the designated location, including the customer's home.Job QualificationsEducation:--High school diploma, GED or equivalent required.Experience:* Prior experience in repair helpful.Licenses:* Valid drivers' license with clean driving record and ability to maintain same.Knowledge,Skills:* Knowledge of basic construction and repair techniques.* Ability to match colors, with a mechanical aptitude.* Skills in hand tool, power tool, and digital camera use.* Ability to adapt to frequent changes in work environment.* Ability to speak clearly and respond well; read and interpret written information.* Ability to satisfactorily respond to requests for service and assistance.* Ability to follow instructions, respond to direction and follow through to completion.--Ability to resolve problems; ability to display professionalism at all times, even under stress.* Ability to demonstrate accuracy and thoroughness in work.* Ability to work independently, with minimal supervision.--Ability to communicate in Spanish, preferably.* Other:responsible, reliable, punctual, friendly, energetic and friendly with a genuine desire to provide outstanding customer service.

Keywords: Ashley Furniture, Tacoma , In Home Furniture Repair Technician, Professions , Tacoma, Washington

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