Customer Support Lead

Company: VirtualVocations
Location: Tacoma
Posted on: September 17, 2023

Job Description:

A company is looking for a Customer Support Lead to build and manage a customer service function for a pre-launch B2B Fintech product.
Key Responsibilities:

Schedule, plan, and implement customer support strategies
Handle escalations and challenging customer situations
Develop and maintain customer support documentation and collaborate with cross-functional teams

Required Qualifications:

3+ years of experience as a customer support team lead or equivalent
Analytical mindset with the ability to interpret data and make data-driven decisions
Product-oriented mindset and user-first approach to decision making
Strong desire to learn, grow, and increase impact over time
Experience in the FinTech industry

Keywords: VirtualVocations, Tacoma , Customer Support Lead, Other , Tacoma, Washington

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