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IT Help Desk

Company: Sprague Pest Solutions
Location: Tacoma
Posted on: March 18, 2023

Job Description:

Description: An IT Helpdesk professional is the go-to person for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. The day-to-day tasks of an IT Help Desk vary depending on the needs of the users or systems on a given day. A person in this role will support personnel plan for upgrades, updates, and maintenance tasks. There will always be unexpected issues that arise on any given day. Many help desk support find themselves acting as the first point of contact when a user is facing hardware, software, or system issues. The IT team works with a ticketing system, so each member of the team will have a variety of tickets to address and close out each day in addition to their maintenance tasks. While the nature of this role is more technically based, it is important for the help desk to have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease. With many tasks to oversee, in general help desk support will be responsible for:

  • Monitoring and responding quickly to incoming requests related to IT issues.
  • Maintaining computer systems and act as support if any system goes down.
  • PCs, printers, mobile devices, and related equipment.
  • User PCs, including upgrades and configuration as needed.
  • Assisting with onboarding of new users.
  • Keeping inventory of all equipment, software, and licensed users.
  • Installing, configuring, and upgrading PC software. Knowledge, Skills and Abilities
  • Ability to engage an audience in presentation or training.
  • Writes clearly and concisely for learning and understanding at the appropriate level for the audience.
  • Is reliable, responsible, and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines.
  • Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors.
  • Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization.
  • Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict.
  • Is able to perform effectively with minimal direction, support or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes.
  • Adapts quickly to change and work under tight deadlines, and be cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary.
  • Is able to learn and work in a variety of internet web-based application programs and computer database programs, including inputting data and running reports with accuracy.
  • Is able to learn and run a variety of office equipment, including fax and copy machine.
  • Effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary.
  • Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Pay Rate $22-25+ an hour DOE Paid Time Off, Vacation, and Holidays Superb leave and time off policy. Benefits Program Medical, Vision, Dental, FSA / HSA options, Life and Disability insurance 401(k) Retirement Plan 4.5% matching if you contribute 6%. 100% matching up to 3% then 50% matching up to 6%. Work Schedule @ Corporate Office - Monday through Friday - 8 hours a day (40 hour week). Requirements: Education and/or Experience --- Associates degree in a related discipline is preferred. High school Diploma or GED is required. --- 2 + years' experience with IT Systems. --- Experience with a variety of computer programs including Office 365 --- Ability to engage an audience in presentation or training. --- Experience with IOS and Android mobile systems PI208026865

Keywords: Sprague Pest Solutions, Tacoma , IT Help Desk, Other , Tacoma, Washington

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