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Patient Access Representative_Patient Access Center #PPH

Company: ppgnhi.org
Location: Tacoma
Posted on: March 17, 2023

Job Description:

Why Planned Parenthood?

Working at Planned Parenthood is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work. In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgment-free space for anyone seeking Planned Parenthood services.

As an organization, we are focused on equity, diversity and inclusion. Specifically, we recognize that profound racism impacts the education, health and well-being of people in our communities and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.

About this position: Patient Access Center Representative

Patient Access Center Representative (PACR) is a key role that serves as the first point of contact for PPGNHAIK patients and provides exceptional customer service by providing information, scheduling appointments, and directing calls as appropriate. PPGNHAIK Patient Access Center is a complex, fast-paced and high call volume environment that requires strong multi-tasking, communication and customer service skills. Our Patient Access Representatives will handle calls from different states and time zones.

This is a full-time (37.5 hour per week) union position based at our Tacoma Patient Access Center.
The schedule is Monday through Friday, with varying hours between 9am to 5pm.

This is a union position and the pay range is from $16.72 to $22.42, placement in the range is dependent on experience. A generous benefit package is also offered.

What you'll be doing:

  • Utilizing outstanding customer service skills, answers incoming calls and evaluates patient requests.
  • Scheduling appointments
  • Directing calls and providing information with a high degree of accuracy and professionalism.
  • Supporting organizational goals for exceptional customer service, patient experience, patient retention and appointment conversion. We'll trust you to:
    • Demonstrate a high degree of professionalism and ability to maintain client confidentiality
    • Value continuous learning and seeks ongoing training and development
    • Take action to support the affiliate's commitment to equity, diversity, and inclusion
    • Value team work, flexibility and adaptability; embraces change You'll need to have:
      • High school diploma or equivalent
      • Two years of customer service experience
      • Excellent computer skills including Microsoft Word and Excel
      • Proof of completed COVID-19 Vaccinations and Proof of recent Influenza Vaccine is required prior to starting employment with PPGNHAIK. Extra points for:
        • Two years of experience in a call center environment
        • Experience in a health care setting, such as medical reception or appointment scheduling
        • Experience with Electronic Medical Records (EMR) Perks:

          As part of our total rewards package, we offer meaningful work, promotional opportunities, and competitive compensation. Our attractive benefits package includes medical, dental, and vision coverage for you and eligible dependents, life insurance, short and long term disability coverage, as well as a retirement plan. For additional information regarding compensation, pay scales, or total rewards, please reach out to jobs@ppgnhaik.org.

          Next Steps:
          Please click apply now below to submit an application and resume. Once your information has been reviewed by our recruitment team, we will reach out by telephone and email to schedule an interview for all qualified applicants. Please continue to check your spam folder for all email communications that may come from our organization.

          Equal Opportunity Employment:

          PPGNHAIK is an equal-opportunity employer and seeks to recruit persons of diverse backgrounds - and to support their retention and advancement within the organization. Justice is one of our core values, and we are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national origin, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs or any other characteristic. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful and engaging.

          Racism deeply impacts the health and wellbeing of our communities, compounding existing disparities and creating intersectional barriers. We strive to name and address these barriers through community engagement and assessment, relevant and effective policy creation, and organizational accountability methods. We support initiatives that address all forms of oppression, however, maintaining an explicit focus on race is essential to advancing equity across our communities. Improving outcomes for people of color will improve outcomes for everyone.

          Other details
          • Job Function Non-manager
          • Pay Type Hourly
            Apply Now

Keywords: ppgnhi.org, Tacoma , Patient Access Representative_Patient Access Center #PPH, Other , Tacoma, Washington

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