Client Service Advocate

Company: Arthur J. Gallagher & Co.
Location: Tacoma
Posted on: March 16, 2023

Job Description:

Gallagher Re is one of the world's leading reinsurance advisory and broking firms. We bring together sophisticated analytics capabilities, risk transfer and transactional expertise to provide advice and counsel to our clients. We help our clients interpret the data to guide their decisions surrounding the management of their risk portfolio.

The Business: Investment, Risk and Reinsurance

Our sophisticated approach to risk helps clients free up capital. We work in close concert with investors, reinsurers, and insurers to manage the equation between risk and return. Blending advanced analytics with deep institutional knowledge, we reveal new opportunities to maximize performance.

Overview of Position

Develops and maintains strong client and reinsurer relationships for all assigned accounts to ensure client satisfaction and compliance with Gallagher Re's service delivery requirements. Establishes strong working relationships with processing technicians and account controllers in our service centers of excellence to deliver the best possible service to respective stakeholders and increase their awareness and knowledge of client specific requirements.

Responsibilities:

* Responsible for ensuring client is aware of and compliant with contractual reporting and payment terms.
* Maintains ultimate responsibility for coordinating query resolution with the client and ensuring effective management of queries per client instructions.
* Acts as an informational resource to Client, Broker, Market and Management for assigned accounts.
* Coordinates and attends technical and claim audits when necessary.
* Coordinates and attends regular client visits/meetings to ensure client satisfaction and to gain an understanding of clients business and operating environment.
* Maintains vigilant monitoring of contract or program experience for assigned clients and be aware of any anomalies.
* Responsible for creating and providing MI reports and/or spreadsheet analysis, as required by the client and broker.
* Coordinates with Account Controllers to assist with any cash issues that may arise.
* Ensures high priority cash items are communicated to Account Controllers for settlement outside of normal payment cycles
* Maintains full awareness of unpaid items and status of collection efforts for periodic update and discussion with clients.
* Provides support in collection efforts, if required, by coordinating with Account Controllers.
* Ensures problem collections are escalated to management's attention and client expectations are properly managed.
* Responsible for ensuring client's year end funding collateral funding requirements are fully met.
* Coordinates with client any collateral adjustments (i.e. LOC increase/decrease or drawdown for paying claims).
* Adheres to standard internal policies and procedures, and other external regulatory requirements. Is fully aware of and compliant with WEM requirements

Qualifications:

* High school diploma required; degree from a two-year or four-year college preferred; minimum of five years of related experience and/or training; or equivalent combination of education and experience.
* Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, clients, and associates.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
* Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
* To perform this job successfully, an individual should be able to demonstrate expertise in Microsoft Word, Excel, and internal operating systems.
* Possess or is working towards ARe designation.
* Demonstrates comprehensive understanding of Reinsurance business.
* Ability to work independently and proactively.
* Exhibits highest level of professionalism in performance and demeanor.

U.S. Eligibility Requirements:

* Interested candidates must submit an application and resume/CV online to be considered
* Must be 18 years of age or older or must demonstrate legal capacity to enter a contract
* Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
* Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
* Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
* Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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Additional Information

* Salary Range: $78,000-$120,000

Keywords: Arthur J. Gallagher & Co., Tacoma , Client Service Advocate, Other , Tacoma, Washington