Customer Service Assistant

Company: Tacoma Community College
Location: Tacoma
Posted on: March 16, 2023

Job Description:

Salary





$18.00 Hourly





Location





Tacoma WA 98466, WA






Job Type


Temporary




Department


Student Affairs






Job Number


23-06-TMP #MON







Who We Are

Tacoma Community College is a public two-year institution that serves a diverse population of approximately 14,000 students. We embrace our identity as a community college. Our stated mission is to create meaningful and relevant learning, inspire greater equity, and celebrate success in our lives and in our communities. Tacoma Community College is committed to recruiting faculty and staff who are reflective of the diverse community we serve. We know we can always do better in serving our students equitably and improving our students' successes. We are specifically focusing on better supporting traditionally underserved populations at TCC, including Black and brown men, Native Americans, Veterans, and the LGBTQ+ community. To this end, the college seeks applicants who will intentionally support and promote efforts related to equity, diversity, and inclusion, and who recognize and honor the important role that diversity brings to an educational community.

TCC is committed to developing and sustaining a vibrant educational environment where all students can thrive by providing educational opportunities such as learning communities, honors programming, undergraduate student research, bachelor of applied science degrees, and study abroad. TCC is committed to student success and promotes innovation to help students. TCC is one of 67 colleges selected nationally to participate in the Department of Education's Second Chance Pell pilot program, providing access to education for incarcerated individuals. Designated a Military Friendly College, TCC is proud to serve Pierce County's military community. In fall 2018, the college opened a food pantry on campus to support students experiencing food insecurity and was recognized by the Harvard Kennedy School for its College Housing Assistance Program, a community partnership that helps students access affordable housing.

Position Summary
This position will support the Running Start Department by providing assistance to the public and campus community with front desk customer service support. This position is responsible for providing friendly and professional customer service at the Advising front desk specializing in Running Start Departmental information. This position reports to the Advising Department Program Specialist 2.
Essential Functions

• Provide quality customer service at the front desk to all visitors: students, staff, and faculty and community members.
• Respond to inquiries from potential students, staff and the public regarding the Running Start Program.
• Answer the phone and provide general information about TCC and Running Start admissions processes.
• Assist the Advising front desk with scheduling and managing Advising appointments.
• Maintain a professional looking front office space at all times.
• Assist the Running Start Department with student intake processes.
• Other duties as assigned.
  Qualifications
  Minimum Qualifications
  • High school graduate, or equivalent
  • Computer literacy and experience with MS Office product suite Preferred Qualifications
    • Experience working in an office setting
    • Customer service experience
      Conditions of Employment
      • Successfully complete a criminal history background check prior to employment.
        The Successful Candidate must Demonstrate
        • Excellent customer service skills; including establishing, building and maintaining internal/external customer satisfaction.
        • Ability to provide empathetic and timely service to students, faculty, staff, and community members in a higher education setting.
        • Ability to communicate and relate well with diverse populations, students, faculty, staff, and the general public in a friendly, courteous, respectful, and professional manner with an appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
        • Ability to promote and maintain a healthy and positive work environment with collegial and cooperative work relationships.
        • Ability to provide clear and ethical principles to decision-making and use judgment and discretion in sensitive matters.
        • Ability to perform well under pressure, multi-task, and engage in critical self-reflection and growth.
          Application Process
          Complete application packages mustinclude the following:
        • Tacoma Community College online application.
        • Resume & cover letter. Terms of Employment
          
          This temporary part-time hourly position is bound by the WAC 357-04-045 provisions above. This position is scheduled to work up to 15 hours a week, approximately from 3 days per week, 12 pm-5 pm, specific days and times are negotiable. The rate of pay is $18.00 - $18.00 per hour. Flexibility in scheduling is required to meet department needs. Hourly non-student employees may be applicable for a comprehensive healthcare benefits package for you and your dependents including medical, dental, and vision insurance. Life and long-term disability insurance plans and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: https://www.tacomacc.edu/about/employment/
          
          Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Dr. Davi Kallman, Section 504 Officer, Building 7, 253-566-5157. Tacoma Community College is a smoke-free/drug-free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
          
          Tacoma Community College Human Resources 6501 S 19th St Bldg. 14, Tacoma WA 98466 http://www/tacomacc.edu/about/employment

Keywords: Tacoma Community College, Tacoma , Customer Service Assistant, Other , Tacoma, Washington