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Program Specialist - eLearning

Company: Tacoma Community College
Location: Tacoma
Posted on: September 25, 2022

Job Description:

Who We Are Tacoma Community College ( TCC ) is built on the traditional homelands of the Puyallup Tribe. The Puyallup people have lived on and stewarded these lands since the beginning of time and continue to do so today. Our college commits to uplifting the voices, experiences, and histories of the Indigenous people of this land and beyond. TCC stands in solidarity with Black Lives Matter and the Black community and we strive to become an anti-racist institution. We are examining racism, both implicit and explicit, as a system of domination, and we seek to identify and abolish it in our policies, procedures, and practices. As the winner of the 2020 Association of Community College Trustees Equity Award for the entire Pacific Region, TCC is committed to recruiting faculty and staff who are reflective of the diverse community we serve. We are specifically focusing on improved support for traditionally underserved populations at TCC including Black, Indigenous, and people of color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, the college seeks applicants who will intentionally support and promote efforts related to equity, diversity, and inclusion, and who recognize and honor the important role that diversity brings to an educational community. Since opening its doors in 1965, Tacoma Community College has provided a high-quality, affordable education to more than 500,000 people. Serving Tacoma, Gig Harbor, the Key Peninsula, online students and the women's prisons, TCC educates about 11,000 students annually. Many TCC students are the first in their families to attend college, 58 percent receive financial aid, 13 percent have children, 42 percent are students of color, and 48 percent work while attending school. TCC has multiple campuses: the main campus is in Tacoma, another is in Gig Harbor, and two additional sites are maintained at the Washington Corrections Centers for Women. Position SummaryThis position will support the eLearning Department. This position will provide customer service, day-to-day technical support, and assist TCC staff and students with their requests and questions. This position also provides Help Desk support under the direction of the eLearning Help Desk Specialist and eLearning Support Specialist. Essential Functions Collaborate with other eLearning part-time and work study staff to complete assigned projects. Provide technical support to faculty, students, and staff in person at the Information Commons help desk and via the help desk telephone. Respond and resolve eLearning support tickets that have been submitted through the ticketing system. Provide excellent customer service to all visitors: students, staff and faculty. Administer and train faculty, students, and staff on the learning management system (e.g., Canvas). Reset student passwords in the MyTCC Portal and submit student account reset requests to the State Board customer support team. Use equipment checkout/return software to process checkout and return of Information Commons equipment and train work study staff on the use of the software. Create step-by-step screenshot tutorials and videos. Demonstrate proper use of multimedia equipment to faculty, students, and staff and assist with setup of multimedia equipment as needed. Maintain regular attendance and punctuality with agreed upon work schedule and enter hours on the timesheet and scheduling software. Perform other related duties as assigned. Qualifications Minimum Qualifications High School graduation or equivalent. Experience with audio and video equipment (such as video cameras, still cameras, microphones). Intermediate experience in Microsoft Office programs. Preferred Qualifications Associates degree or higher from an accredited college or university. Advanced computer skills in Microsoft Office programs. Conditions of Employment Successful completion of a criminal history background check. Proof of completed COVID-19 Vaccination is required upon hiring and employment at TCC. The Successful Candidate Will DemonstrateEthics and integrity, and sound professional judgment.An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.Excellent customer service skills; including establishing, building, and maintaining internal/external customer satisfaction.Ability to be self-directed, lead projects, and work independently in a team environment.Strong written, verbal and organizational skills.Reliability and integrity in maintaining assigned work schedules and completing assigned tasks.Experience working effectively with an ethnically and culturally diverse population.Skill in building, and maintaining internal/external customer satisfaction.Ability to follow directions and meet the demands of the department. Application Process Complete application packages must include the following: Tacoma Community College online application form. Resume and cover letter - In your cover letter, describe how your background and experience align with the responsibilities for this position. Terms of Employment This is a part-time hourly position scheduled to work up to 17 hours per week. Scheduled to work Monday-Saturday. The specific schedule worked out based on need at the Information Commons Help Desk and the candidate's schedule availability. The pay rate is $14.49 per hour. Flexibility in scheduling is required to meet the needs of the department. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee may be required. Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII, and Title IX, Building 14, 253-566-5055; Dr. Davi Kallman, Section 504 Officer, Building 7, 253-566-5157. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Tacoma Community College 6501 S 19th St Bldg. 14,Tacoma WA 98466 www.tacomacc.edu/about/employment Benefits not applicable. 01 Which best describes your level of education? High School graduate or equivalent Some College Associates degree from an accredited college or university Bachelors degree from an accredited college or university Masters degree or higher from an accredited college or university 02 How much experience do you possess with audio and video equipment (such as video cameras, still cameras, microphones)? None Less than one year More than one year and less than two years More than two years and less than three years More than three years and less than four years 03 Which of the following best describes your level of proficiency with Microsoft Office programs (Excel, Word, etc.) ? None Beginning Intermediate Advanced Required Question

Keywords: Tacoma Community College, Tacoma , Program Specialist - eLearning, Other , Tacoma, Washington

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