Full-Time Teller/ Loan Officer
Company: TwinStar Credit Union
Posted on: September 23, 2022
Description: Invest In People. Empower Success. TwinStar Credit
Union is seeking a Full-Time Teller/Loan Officer to join our team
at our Yelm Safeway branch! This position is responsible for
building valued financial relationships with our members by
actively recommending and cross-selling credit union products and
services that best meet our members' financial needs. This position
will also perform routine member transactions including deposits,
withdrawals, loan payments, transfers, and check cashing. At least
1 year of experience with customer service, cash handling, and
sales in a financial services or retail environment is required.
Salary: $17.53-$21.92/hr. Depending on experience and
qualifications Requirements: Essential Functions and Tasks: Greets
members upon entrance to credit union in a courteous, timely, and
professional manner; determines the member's needs and assists
members or directs the member to the appropriate person.
Escorts member back to station or where member is comfortable to
Opens new share accounts (savings, checking, money market,
certificate, business, organizational, and benefit accounts,
individual retirement, trust accounts, estate, custodial, and
guardianship accounts) or closes existing accounts by gathering and
entering necessary information into computer system; and processes
Posts transactions on computer system including deposits,
withdrawals, loan payments, transfers, check cashing, credit and
cash advances; and handles money orders, and cashier's check
Creates and maintains a professional and effective business
relationship with the member; provides members an opportunity to
establish financial goals through recommending credit union
programs to meet their specific needs (Financial Planning, BALANCE
program, Business Services and 1st Mortgage, Home Advantage
Teaches members how to best utilize newest technology by assisting
them in set up and troubleshooting (tablets, smartphones, laptops,
Evaluates and verifies loan applications and credit criteria.
Determines value of collateral. Approves loans within limits of
authority and notifies applicants of loan decisions. Requests
additional information, if required.
Coordinates and processes closings. Ensures that each loan is
promptly and properly prepared, documented, processed, approved and
Actively cross-sells and opens credit union products by utilizing
account information to ask pertinent questions to assess member's
Contacts (on-boards) members in person, by letter, and phone to
market products and services. Follows-up on contacts and increases
penetration of member financial services while using CRM
Protects the assets of the credit union by properly identifying
members and performing transactions with accuracy.
Maintains and balances cash within established limits.
Performs a variety of account maintenance duties (i.e., name and
address changes, etc.).
Prepares and executes 90 day action plans. Establishes goals and
achieves goals through effective sales programs designed to meet
Exhibits effective written and oral communication skills. Displays
professionalism in presentations to members and potential members.
Displays a positive and professional attitude.
Performs MIP (Member Identification Program) process as outlined in
the credit union's Bank Secrecy Act procedure. Ensures the security
and confidentiality of private member information. Completes Bank
Secrecy Act related forms, including, but not limited to, the
following: Currency Transaction Report, Suspicious Activity Report
and Negotiable Instrument Log.
Performs required OFAC (Office of Foreign Assets Control) check as
outlined in the credit union's Bank Secrecy Act procedure and
reports any positive matches to the Branch Manager or Designee.
Monitors and communicates potential suspicious
activity/transactions to the BSA Officer.
Effectively participates in Sales and Marketing initiatives through
educating our members of program features and benefits while
contributing to overall branch production using the Schneider Sales
Uses established sales programs to meet or exceed production and
referral goals established by Management.
Represents TwinStar Credit Union at events as required.
Attends required technical and sales training as required.
Maintains well-developed working knowledge of the assigned duties
and job functions; keeping up to date and requesting additional
training and/or development as needed.
Reports regularly to work and returns from breaks and meal periods
on time according to the posted schedule. Education, Experience,
and Certifications Required: Education High school graduate or GED
Experience At least 1 year of experience with customer service,
cash handling, and sales in a financial services or retail
environment. Certifications Maintains an active status on the
Nationwide Mortgage Licensing System and as defined by SAFE Act
requirements. Failure to register successfully(including
discrepancies in the background check) or to maintain a status in
good standing under the SAFE Act will affect eligibility for
continued employment and may result in immediate termination.
Notary Public Education and Experience Preferred: Education
Associates Degree (A.A./A.S.) in a related field Experience 2-3
years customer service, cash handling in a financial services or
retail environment experience.
Experience opening new accounts
Experience in consumer lending We invest in people and empower
success. At TwinStar Credit Union, we offer our employees rewarding
careers serving our members and communities. Our approach is
centered on the member experience while creating "Digital First"
solutions. We know our employees do best when they are cared for.
The experience created for members and employees is our difference.
Our Experience Principles are: 1. Make it easy for us 2. Deliver us
value 3. Empower us 4. Care about us 5. Know us Through these
principles, we recognize that investing in the growth and
development of others is a measure of success. At TwinStar, we are
deeply committed to creating an environment where members and
employees feel empowered to bring their whole and authentic selves
to each experience. We embrace and celebrate our diversity in
individuals and in thought while striving for inclusion in all we
do. Career Development Being an employee of TwinStar Credit Union
is so much more than a job. It's a place of belonging, where each
employee is surrounded by others who support in a way that helps
ensure the ongoing success of all. We recognize that investing in
the growth and development of our employees is one of our most
important measures of success. The experience of our members
ultimately ties back to the experience of being a successful and
well-developed TwinStar employee. It begins with a full Onboarding
program - a multi-day learning experience geared toward helping new
employees feel welcome, connected, included, and engaged. But
that's just the beginning! Other opportunities for growth include:
A vast library of curated online learning content, developed by
in-house professionals or through reputable industry partners.
Coaching and mentoring using proven methods and techniques.
Engaging and interactive instructor-led training, facilitated by
Networking with industry professionals in the Pacific Northwest and
across the country.
Tuition assistance to open doors to professional licensure,
certification, or degrees of study.
In-house Employee Resource Groups, creating inclusive
micro-communities to use your voice. Status: Full-Time, Non-Exempt
The title Teller/Loan Officer is used for advertising purposes
Keywords: TwinStar Credit Union, Tacoma , Full-Time Teller/ Loan Officer, Other , Yelm, Washington
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