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Sr. Information Tech Support Specialist (Remote)

Company: Kforce Technology
Location: Tacoma
Posted on: June 24, 2022

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Senior Information Technology Support Specialist (Remote Deskside Services).

Duties Include:

  • Senior Information Technology Support Specialist will install, diagnose, repair, maintain and upgrade/deploy all PC hardware and equipment to ensure optimal workstation performance
  • Act as escalation for technical issues
  • Act as a liaison between Operations/Engineering and Service Desk Technicians/End users
  • Remotely troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
  • Maintain appropriate stockroom level by adhering to procurement and asset inventory process
  • As a Senior Information Technology Support Specialist, you will act as a mentor to and junior staff
  • Maintains best practices regarding incident/request/problem management
  • Complete ticket logging/classification/categorization correctly and efficiently
  • Follow and maintain Quality Control processes to ensure proper procedures are defined and being followed
  • SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties
  • Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
  • Evaluates decisions through the eyes of the customer; Builds strong customer relationships and creates processes with customer viewpoint
  • Follow up on outstanding incidents/requests to provide better customer satisfaction
  • Provide walk-thru customer first service, interact with our end user base
  • Collaborates with others to solve problems and actively incorporates input from various sources; Has experience escalating to teams outside of Tech Support Services
  • Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
    Job Requirements:REQUIREMENTS:
    • High School diploma or equivalent
    • 3+ years of technical support experience; Excellent knowledge of Windows operating systems; Windows, MS-Office; Demonstrate strong IT troubleshooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps, etc.) and solid understanding of networking
    • Excellent verbal and written communication skills; Exhibit strong customer service, collaboration, and communication skills
    • Ability to interface effectively with end users and C-level staff - customer service attitude/positivity

      Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Tacoma , Sr. Information Tech Support Specialist (Remote), Other , Tacoma, Washington

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