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Service Manager

Company: Insight Global
Location: Tacoma
Posted on: October 8, 2021

Job Description:

  • Employee Resource Management - Manage up to 10 full-service diesel technicians, along with drivers, and service advisors. will include strategic direction, employee development and engagement, and corrective action if necessary.

  • Financials & Profitability - Accountability for profitability, risk management, and growth of department. Forecast long and short-term objectives. Actively review financial statements; oversee department expenses appropriately.

  • Customer Focus - Grow and maintain customer relationships and loyalty by assuring prompt repairs, resolving complaints, and solving problems.

  • Quality and Safety - Plan labor by evaluating incoming work and allocating resources, balance schedules, and leveling work load to maximize efficiency and productivity. Drive continuous improvement initiatives. Ensure the highest standards of service to internal and external customers.

  • Knowledge of heavy duty equipment or truck repair and quality standards
    • 2+ years of experience in management with proven track record of achieving sales and business objectives

    • Experience in transportation industry, repair shop, or dealership environment

    • Excellent communication skills; ability to build relationships with internal and external partners

    • Valid drivers license and ability to meet insurance requirements

Keywords: Insight Global, Tacoma , Service Manager, Other , Tacoma, Washington

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