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Director IT Service Delivery

Company: CSH IT Service
Location: Tacoma
Posted on: September 6, 2021

Job Description:


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


The System Director assists System VPs in the top management of CommonSpirit Health’s information technology resources and oversees the integration of multiple mission-critical organization information technology processes and strategies as assigned by a Chief Information Officer. Director applies management principles with critical impact on technology and the organization. Exercises strategic thinking having organization-wide application and impact; develop and implement programs critical to CommonSpirit Health; and exercise control and supervision of multiple assigned integrated processes and projects/programs and significant resources.

Functional Area Responsibilities include but are not limited to:

  • Direct activities for technical service desks
  • Ongoing management and consolidation of help desks
  • Drive balance of service delivery across corporate and regions
  • Technical Service Desk
  • Clinical Service Desk
  • Knowledge Management
  • Request Management
  • Reporting
  • Continual Service Improvement



  • Master’s degree in related technical/business areas or equivalent work experience
  • 7 years of relevant technical and business experience required
  • 5 years Information Technology Leadership experience required
  • Leadership experience in managing cross-functional teams and influencing senior level management and key stakeholders required
  • Demonstrated ability to launch and deliver multiple IT projects on time and within budget required




Keywords: CSH IT Service, Tacoma , Director IT Service Delivery, Other , Tacoma, Washington

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