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Referral Coordinator Float Patient Access

Company: Catholic Health Initiative
Location: Tacoma
Posted on: June 8, 2021

Job Description:


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.


Franciscan Medical Group is looking for a full-time Referral Coordinator Float candidate for the fast-paced Franciscan Patient Access department in Tacoma. Flexible work schedule with a great opportunity for growth. No weekends or major holidays required!

Job Summary:

  • Works with patients requiring a referral to ensure the patient's referral needs are fulfilled. Incumbent obtains and processes all referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures to ensure timely reimbursement.
  • Incumbents are accountable for; 1) processing referral orders and gathering patient insurance eligibility information and obtaining pre-authorizations 2) coordinating patient appointments 3) distributing pre-visit instructional materials to patients, 4) providing cost estimate and benefits information and 5) coordinating the rental and/or purchase of medical materials and equipment.
  • This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements are consistent between locations.
  • An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

Essential Duties:

  • Processes referral orders and/or pre-authorizations.
  • Coordinates appointments and ancillary services.
  • Responds to patient questions regarding routine billing and insurance matters.
  • Coordinates patient instructional/educational activities relevant to the patient's referral.
  • Coordinates purchase of materials and/or the rental of medical equipment relevant to the patient's referral.
  • Performs related duties as required.


Education/Work Experience:

Successful completion of an accredited medical terminology course(s) or equivalent on the job training, and two years of progressively responsible work experience in patient scheduling/registration, insurance verification, financial counseling, or related function.

Keywords: Catholic Health Initiative, Tacoma , Referral Coordinator Float Patient Access, Other , Tacoma, Washington

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