Overview: CHI Franciscan Health now apart of CommonSpirit Health
was formed by the alignment of Catholic Health Initiatives (CHI)
and Dignity Health. With more than 700 care sites across the U. S.
, from clinics and hospitals to home-based care and virtual care
services, CommonSpirit is accessible to nearly one out of every
four U.S. residents. Our world needs compassion like never before.
Our communities need caring and our families need protection. With
our combined resources, CommonSpirit is committed to building
healthy communities, advocating for those who are poor and
vulnerable, and innovating how and where healing can happen, both
inside our hospitals and out in the community.
CHI Franciscan is the only hospital system in Washington that
accepts an unlimited number of Medicaid patients. In 2019 we
provided $197 million in community benefits, including free,
subsidized, and reduced cost health care and programs to people
living in the communities we serve.
Your success is important to us and we understand many of our
team members also have family members who depend on them while they
are working hard to improve the health of others.
To support your work/life balance and decrease additional
stress, we will also provide you with a Free Premium Membership to
FREE Care Credits
for children and/or dependent adults.
Provides customer service activities in support of the
Laboratory department, and is able to quickly discern problems or
recognize discrepancies in a fast-paced department. Work includes
responding to telephone inquiries for lab testing information and
results, and troubleshooting related issues. Completes additional
testing requests, collects and distributes patient demographic
information using multiple computer systems, including performing
significant amounts of data entry for technical billing and
crediting. Provides problem resolution for billing and crediting in
Lab Information System (LIS) and electronic medical record (EMR),
and is a point of contact for complex ordering procedures. Work
requires strong customer service skills, teamwork, and knowledge of
lab operations processing workflow.
Essential Job Function
Provides customer service and responds to all inquiries from
internal and external sources including providing test results,
ordering additional testing, report distribution, fax reporting,
specimen collection requirements, and taking verbal orders.
Documents results in all required applications to ensure all lab
stakeholders have access to required information to support changes
in testing, provider, billing, account selection, or result
Receives and maintains paperwork according to department
standards. Distributes to vendor as supportive documentation for
billing. Performs result entry and error corrections in LIS.
Responds and/or investigates issues related to orders, revenue
integrity, patient identity, testing, new client set-up requests,
and customer service inquiries utilizing all computer applications.
Follows up and documents all actions related to each inquiry.
Enter and correct results, identifies codes and pricing for
billing. Performs crediting in response to identified
errors/issues, and enters supporting documentation for all
transactions. Utilizes all EMR documentation to support
Creates patient accounts, transcribes and/or releases orders in
the electronic medical record, according to departmental
Cultural Sensitivity and Competence: Demonstrates proper use of
communication tools/materials for effective communication and
understands how the culture(s) of patient populations can affect
communication, collaboration and the provision of care, treatment
and services. Patient Population Served: Demonstrates knowledge and
proper skills associated with the department's defined specific
Performs related duties as required.
Education/Work Experience Requirements
High school diploma (or GED equivalent) and two years of related
clinical laboratory work experience that demonstrates the
attainment of the requisite job knowledge skills/abilities
required. Strong customer skills required
CommonSpirit Health is an Equal Opportunity employer committed
to a diverse and inclusive workforce. All qualified applicants will
be considered for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, age, disability, marital status, parental status, ancestry,
veteran status, genetic information, or any other characteristic
protected by law.
External hires must pass a post offer, pre-employment background
check/drug screen. Qualified applicants with an arrest and/or
conviction will be considered for employment in a manner consistent
with federal and state laws, as well as applicable local
ordinances, ban the box laws, including but not limited to the San
Francisco and Los Angeles Fair Chance Ordinances.
If you need a reasonable accommodation for any part of the
employment process, please contact us by telephone at (415)
438-5575 and let us know the nature of your request. We will only
respond to messages left that involve a request for a reasonable
accommodation in the application process. We will accommodate the
needs of any qualified candidate who requests a reasonable
accommodation under the Americans with Disabilities Act (ADA).
CommonSpirit Health participates in E-verify.