Customer Service Rep

Company: CHI Franciscan St. Joseph Medical Center
Location: Tacoma
Posted on: November 21, 2020

Job Description:

Overview: CHI Franciscan Health now apart of CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U. S. , from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

CHI Franciscan is the only hospital system in Washington that accepts an unlimited number of Medicaid patients. In 2019 we provided $197 million in community benefits, including free, subsidized, and reduced cost health care and programs to people living in the communities we serve.

Your success is important to us and we understand many of our team members also have family members who depend on them while they are working hard to improve the health of others.

To support your work/life balance and decrease additional stress, we will also provide you with a Free Premium Membership to Care.com including

FREE Care Credits

for children and/or dependent adults.

Responsibilities

Job Summary

Provides customer service activities in support of the Laboratory department, and is able to quickly discern problems or recognize discrepancies in a fast-paced department. Work includes responding to telephone inquiries for lab testing information and results, and troubleshooting related issues. Completes additional testing requests, collects and distributes patient demographic information using multiple computer systems, including performing significant amounts of data entry for technical billing and crediting. Provides problem resolution for billing and crediting in Lab Information System (LIS) and electronic medical record (EMR), and is a point of contact for complex ordering procedures. Work requires strong customer service skills, teamwork, and knowledge of lab operations processing workflow.

Essential Job Function

Provides customer service and responds to all inquiries from internal and external sources including providing test results, ordering additional testing, report distribution, fax reporting, specimen collection requirements, and taking verbal orders.

Documents results in all required applications to ensure all lab stakeholders have access to required information to support changes in testing, provider, billing, account selection, or result correction processes.

Receives and maintains paperwork according to department standards. Distributes to vendor as supportive documentation for billing. Performs result entry and error corrections in LIS.

Responds and/or investigates issues related to orders, revenue integrity, patient identity, testing, new client set-up requests, and customer service inquiries utilizing all computer applications. Follows up and documents all actions related to each inquiry.

Enter and correct results, identifies codes and pricing for billing. Performs crediting in response to identified errors/issues, and enters supporting documentation for all transactions. Utilizes all EMR documentation to support billing.

Creates patient accounts, transcribes and/or releases orders in the electronic medical record, according to departmental standards.

Cultural Sensitivity and Competence: Demonstrates proper use of communication tools/materials for effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services. Patient Population Served: Demonstrates knowledge and proper skills associated with the department's defined specific populations served.

Performs related duties as required.

Qualifications

Education/Work Experience Requirements

High school diploma (or GED equivalent) and two years of related clinical laboratory work experience that demonstrates the attainment of the requisite job knowledge skills/abilities required. Strong customer skills required

Licensure/Certification

None

#Missioncritical

Equal Opportunity

CommonSpirit Health is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health participates in E-verify.

Keywords: CHI Franciscan St. Joseph Medical Center, Tacoma , Customer Service Rep, Other , Tacoma, Washington