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Implementation Specialist - Tacoma, WA

Company: PeopleReady
Location: Tacoma
Posted on: November 20, 2020

Job Description:

The PeopleReady Implementation Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As an Implementation Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our products and services. PeopleReady prioritizes delivering an amazing customer experience and this is the first step in the process. The ideal candidate is high energy, experienced with web-based technologies, passionate about helping customers, and excels communication via phone and email. Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall onboarding process. Responsibilities/Duties Become a PeopleReady product expert Provide detailed account walkthroughs and assist many new customers with implementation Clearly communicate account setup requirements and expectations with customers and key stakeholders Educate customers on PeopleReady capabilities, and best practices to simplify adoption and align expectations Record customer implementation needs, requests, and questions in Salesforce and communicate to key stakeholders Ensure customers receive superior service Collaborate with the sales, finance, operations, and engineering teams Leverage feedback for continuous improvement to the onboarding process Develop a deep understanding of customers' business and operational objectives Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of PeopleReady services Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders Skills/Knowledge/Abilities Minimum 3 years supporting new product implementation Strong customer service experience Must be detail oriented Project management experience preferred Experience/Education Bachelor's degree or equivalent combination of education and management work experience. Work Environment & Physical Demands Employee is frequently required to stand, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds and occasionally more than 50 pounds. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Internal ID: 104502PandoLogic.Category: Technology, Keywords: Implementation Specialist

Keywords: PeopleReady, Tacoma , Implementation Specialist - Tacoma, WA, Other , Tacoma, Washington

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