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Cheesemonger-, Proctor

Company: Metropolitan Market
Location: Tacoma
Posted on: November 20, 2020

Job Description:

Job Summary: As a key member of our Market Deli & Specialty Cheese Department (MD&SCD), this position is responsible for sales generation, exceptional product knowledge, food safety, quality control, and merchandising of specialty cheese products. This position is also responsible for providing excellent customer service and sharing product information with team members and customers about specialty cheeses, product pairings, recipes, and meal solutions.

Specific Job Duties:

Responsibilities will include, but are not limited to, the following:



  • Immediately greets all customers; demonstrates genuine enthusiasm and sincerity; customizes approach to meet customer needs and build rapport. Works to create customer loyalty through individualized service.



  • Anticipates customer needs and questions related to products; completes industry-related reading and self-education activities required to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follows through with customers, including item requests, questions, and concerns.



  • Effectively shifts-gears to meet customer needs; moves with ease from greeting to providing product information, up-selling, closing the sale, thanking customers and inviting them back. Effectively assesses customers' needs and appropriately suggests products. Offers customers opportunities to interact with products.



  • Packages customer products in a manner that is consistent with department standards and sanitation guidelines and/or customer request; ensures customer purchases are packaged with the highest level of quality, proper tools, and presentation maintained.



  • Actively seeks out product knowledge and adheres to approved product sampling methods and expectations; presents product knowledge in a positive, appealing manner that promotes increased sales and best serves the customer.



  • Develops customer base by providing excellent customer service throughout the store; effectively secures the assistance of other store personnel as needed.



  • Adheres to all food safety and sanitation requirements. Consistently demonstrates knowledge of HACCP and Department of Health provisions.



  • Completes daily projects and activities as assigned or needed; ensures daily tasks and assignments are accomplished correctly and in a timely manner.



  • Participates in MD&SCD staff meetings and store staff meetings as required.



  • Demonstrates dependability and flexibility; meets attendance requirements.



  • Performs other duties as assigned by the MD&SCD management.




    Skills Required / Qualifications:

    Candidates will be selected from applicants having the best combination of the following qualifications:


    • Participate in the company-sponsored training and preparation for the Certified Cheese Professional accreditation. Team members may, but are not required to, take the American Cheese Society exam.


    • Minimum one year food service experience strongly preferred.








      • Must possess a minimum of one year of customer service experience.








        • Ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines a must. Sense of urgency required. Excellent time management and organizational skills.



        • Demonstrates a high level of self-motivation; takes initiative; problem solves.








          • Proven ability to positively affect sales generation.








            • Possesses knowledge of food safety and HACCP/Department of Health guidelines, and inventory/portion control.



            • Possesses adequate product information with a proven history of using knowledge to best service customers. Demonstrates comprehensive knowledge and understanding of food, including ingredients, applications, pronunciations and culinary skills. Possesses a genuine passion for food.



            • Proven success as a team member; demonstrated ability to work well with diverse groups of people.



            • Exceptional customer service skills.



            • Strong interpersonal and oral communication skills required.



            • Demonstrates an interest in learning; possesses a strong interest in food and related products.








              • Proven ability to interact and perform all job responsibilities with professionalism and confidentiality essential.








                • Able to lift and carry unassisted 25 pounds with frequency; able to lift and carry unassisted 50 pounds occasionally.




                  Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, sex (including gender identity and gender stereotypes), national origin, religion, disability, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, as well as on age, genetic information, sexual orientation, marital status, status as a parent, military service, or any other bases protected under applicable local, state, or federal law.

Keywords: Metropolitan Market, Tacoma , Cheesemonger-, Proctor, Other , Tacoma, Washington

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