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Loan Documentation Supervisor

Company: Columbia BankSystem, Inc.
Location: Tacoma
Posted on: November 20, 2020

Job Description:

Essential Job Functions:


  • Ensure the efficient and effective preparation and processing of commercial and consumer loan documentation by overseeing compliance to federal and bank policies as they relate to advances, rates, terms and maturities of loans and documentation.
  • Facilitate proper completion of loan documents within required time frames by working closely with staff. Assess and distribute daily workload and assist when necessary to meet deadlines and minimize overtime, coordinating workflow with related lending units to ensure a high level of customer service.
  • Review and recommend process improvements, procedures and technology to make daily documentation operations more efficient.
  • Professionally communicate and provide assistance to lending and retail personnel by investigating and resolving problems and answering inquiries.
  • Assist with preparation of complex commercial loan document requests.
  • Monitor and manage the level of service provided to lending units, reporting to management on the results achieved monthly and taking corrective action when acceptable levels are not achieved. Compile statistics and prepare management reports related to the quantity and quality of work completed by the document preparation unit.
  • Identify loan documentation system problems working in conjunction with the System Administrator for clarification and resolution; ensure all document preparation equipment is maintained and in proper work order; coordinate all system updates and enhancements with System Administrator.
  • Manage assigned personnel by providing ongoing training and coaching; ensuring that the team is adequately staffed with qualified, well trained employees; model professional image and demeanor. Make recommendations to management concerning employment, performance reviews, promotions and terminations; identify and resolve routine personnel issues.
  • Make decisions/recommendations regarding loan document verbiage on complex or unique loans.
  • Assume additional responsibilities as requested.

    All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.

    Minimum Job Requirements:

    • High School diploma or GED equivalent.
    • Fluency in the English language.
    • Solid functional knowledge of commercial and consumer loan documentation requirements, state and federal regulations, and bank policies and procedures.
    • Embodiment of Columbia Bank's philosophy and core behaviors (genuine, work ethic, influence, continuous learning, team play, problem solving, and communication).
    • Embodiment of Columbia Bank's spirit of customer service, professionalism, integrity, respect, contribution to the community and fun.
    • Outstanding customer service skills characterized by a friendly and outgoing personality and desire to meet and exceed customer expectations for service and support.
    • Ability to think critically and provide quick, appropriate solutions for customers.
    • Ability to work effectively in a fast-paced and high volume environment while maintaining a high energy and enthusiastic approach to a broad range of customer needs.
    • Ability to maintain a professional demeanor and appearance at all times that ensures appropriate and professional behavior and communication with customers and staff.
    • Demonstrated effective time management skills are necessary along with the ability to multitask and consistently follow up in a timely and effective manner.
    • Ability to be flexible and able to adapt quickly to change priorities and tasks.
    • Ability to lead, empower, coach and mentor staff to their fullest potential.
    • Must be a self-motivated and enthusiastic individual.
    • Ability to create general correspondence and communicate effectively in verbal and written formats.
    • Ability to work effectively as part of a team with an emphasis on coaching and mentoring staff.
    • Solid knowledge of Microsoft Office products, math and computation skills.
    • Ability to develop and maintain working knowledge of Columbia Bank policies, procedures, and systems.
    • Ability to work effectively as part of a team.

      Physical and Mental Requirements:

      • Ability to sit at a computer monitor for extended periods of time
      • Ability to perform repetitive finger, hand, and arm movements
      • Ability to lift up to 15lbs.
      • Ability to effectively discern information and formulate appropriate action
      • Ability to reach, squat, bend, and manually manipulate standard office equipment
      • Ability to drive to various locations
      • Ability to think critically and provide appropriate solutions

        Values and Behaviors:

        • Build enduring RELATIONSHIPS with clients and each other.
        • Drive INNOVATION that simplifies life and work.
        • Seek continuous GROWTH in your personal and professional development.
        • Commit with HEART to serve others.
        • Extend TRUST in order to receive it.

Keywords: Columbia BankSystem, Inc., Tacoma , Loan Documentation Supervisor, Other , Tacoma, Washington

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