Counter Customer Care Representative

Company: Temperature Control Systems (a Kele Company)
Location: Tacoma
Posted on: October 17, 2020

Job Description:

MIControls, Inc., (a Kele Company), is in search of a Counter Sales team member who will provide exceptional service to our customers in the HVAC/BAS industry, both in-person and on the phone, at our location in Seattle, WA. Responsibilities: Provide exceptional customer service to customers on the phone, via email and/or at the sales counter Answer inbound sales calls and emails, providing quotes, order entry, order follow up, product and application information and other requests as required by the customer Provide quotes, order entry, order follow up, product and application information and other requests as required by the customer Address all sales backlog issues to ensure accurate & expedient order shipment Accurately enter and acknowledge orders placed via phone, fax, mail, and e-mail Proactively problem solve for customers who have experienced an error with their order and follow up with same to ensure customer satisfaction Resolve customer concerns pertaining to products and services Assist customers with use and navigation of the company website and catalog Handle literature requests for pricing, data sheets and other requested information Place outgoing phone calls to customers to obtain required information to complete the sale of a previously ordered product or service Support outside sales team as needed through product selection support, quoting, estimating and order creation for medium and large-scope projects Requirements: Must have 1+ years of general HVAC/temperature controls experience (service or sales) High school diploma or equivalent Parts counter sales experience preferred Strong oral and written communication skills Ability to use Microsoft applications (Word, Excel, Outlook) Ability to multi-task and to work well in a team environment

Keywords: Temperature Control Systems (a Kele Company), Tacoma , Counter Customer Care Representative, Other , Tacoma, Washington