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Physical Therapy/Clinician Extender - Ops Support

Company: ATI Physical Therapy
Location: Tacoma
Posted on: September 15, 2020

Job Description:

Job Description

Exercise Science/Physiology, Sports/Performance Training and Kinesiologists……….. ATI Physical Therapy is a clinical hub for encouraging change, inspiring hope, and redefining healthcare. Although our locations span from coast to coast, we are united in a common mission of bettering each other and getting our patients back to their best, in every clinic, every day. If you have a passion for helping others, apply today and get ready to experience what it’s like to unleash your potential and make a lasting impression both inside and the clinic and out .

Summary: As an Operations Support Specialist, you have a key role as a member of the ATI clinic team that involves assisting in or providing direct patient care under the direct supervision of a licensed clinician. A successful candidate will have a patient centered approach, natural enthusiasm, strong customer service and organizational skills, with a passion for and interest in supporting our clinicians and patients. Collaboration and encompassing a “team-player” mindset will facilitate alignment to ATIs broader mission as we are all “One ATI.” This is an opportunity to join the best and one of the fastest growing Physical Therapy companies in the world, while gaining valuable skills which will lead to personal and professional growth.

Job Responsibilities:

Assist with patient care and key activities that keep ATI’s clinics running efficiently

Provide direct patient-care and support as allowable by state statutes and under the direct supervision of and prescription by a licensed clinician. This includes safely setting up and adjusting exercise equipment, instructing and monitoring exercise performance, helping provide prescribed home exercise programs, and assisting with set up/delivery of therapeutic modalities (e.g. ESTIM, hot/cold packs, etc) as prescribed and appropriate.

Provide effective verbal and visual cues to ensure patients complete exercises with appropriate form and effectively communicate prescribing clinician feedback on patients’ demonstrated performance

Maintain overall tidiness of the clinics, following cleaning and sanitation protocols; ordering and stocking clinic supplies; ensuring equipment is clean and functioning properly

Have a sense of urgency, ensuring patient concerns and issues are escalated to clinicians and the Clinic Director for quick resolution

Be dependable, showing up to work as scheduled, and communicating effectively with management for any planned or unplanned absences

Be flexible, with the expectation to float to other clinics within the geographic market based on business needs and provide coverage for ATI’s hours of operation

Be organized, allowing the licensed professional staff to maximize their time with patients

Support and execute company initiatives as directed by Operations leadership

Have the ability to multi-task

Be a positive contributor and teammate to the district and clinic

Support ATIs mission by cultivating an exceptional customer experience

Greet and interact with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time

Promote an efficient patient intake and registration process, and assist clinicians with timely scheduling

Effectively onboard new patients presenting for their first visit, including review of relevant paperwork and verified benefits, completion of medical forms and patient outcomes tools

Assist ATI in reaching clinic metrics

Be a key partner in converting referrals into evaluations

Assist with patient rescheduling to limit drop percentage

Provide primary support during the daily patient check-in process, including upfront payment collections aligned with ATI’s Policies

Assist with collection of Patient Reported Outcome assessments

Qualifications:

Associates degree or equivalent experience (e.g. exercise science/physiology, sports/performance training, kinesiology) or in progress toward a related Bachelor’s degree

Bachelor’s Degree in exercise science/physiology, sports/performance training, kinesiology Strongly Preferred

Ability to stand, stoop, move and perform light lifting duties throughout the clinic for the entire shift

Extraordinary professional rapport building and communication skills

Willingness to work/travel between clinics in a designated market

A positive outlook and willingness to collaborate

Basic knowledge Microsoft Office products

Keywords: ATI Physical Therapy, Tacoma , Physical Therapy/Clinician Extender - Ops Support, Other , Tacoma, Washington

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