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Rover-MLO (Universal Banker)-Tacoma - Pearl Street

Company: Umpqua Bank
Location: Tacoma
Posted on: December 4, 2019

Job Description:

JOB PURPOSE Responsible for building and maintaining relationships with consumer and business customers by providing exceptional customer service. This includes, but is not limited to processing transactions, placing customers in appropriate account and loan products, cross-selling other bank services and referring customers to other departments as appropriate. Travels within a geographic area and works at multiple locations. ESSENTIAL DUTIES AND RESPONSIBILITIES * Works on assignments that are moderately complex in nature (i.e., new accounts, interviewing clients, consumer lending, suggesting appropriate products where judgment is required in resolving store problems and making routine recommendations. Normally receives no instruction on routine work, general instructions on new assignments. * Accepts and accurately processes all financial transactions. * Maintains responsibility for cash drawer and follows proper balancing procedures. * Provides excellent customer service by providing answers and assistance for customers' questions and concerns. * Reviews and maintains knowledge of products, fees and policies and stays current on offerings for product suggestions. * Opens and processes moderate to complex consumer and simple small business deposit accounts, providing appropriate solutions/services to businesses for managing their cash flow. * Cross-sells other bank services and refers customers to other departments as appropriate. * Originates and processes all types of consumer loans. * Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as defined by the bank, if applicable. * Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. * Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. * Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. * May be asked to coach, mentor, or train others and teach coursework as subject matter expert. * Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. * Takes personal initiative and is a positive example for others to emulate. * Embraces our vision to become The World's Greatest Bank. * May perform other duties as assigned. SUPERVISORY RESPONSIBILITIES None. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES * Requires a high school diploma, vocational training, or equivalent and customer service skills. * Previous banking and/or demonstrated sales experience * Strong attention to detail and the ability to multi-task effectively * Ability to understand and follow directions. * Ability to organize and prioritize work. * Proficient use of Microsoft Word and Excel software applications and ability to operate a variety of office equipment * Knowledge of bank operating procedures, practices and policies. * Consumer lending origination experience preferred. * Ability to maintain confidentiality, use tact and diplomacy; maintains professional dress and demeanor. * Requires reading, writing and basic arithmetic skills. REGISTERED MORTGAGE LOAN ORIGINATOR (MLO) * This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee's assessment of the consumer's financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements. * This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and therefore this position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only. PHYSICAL AND ENVIRONMENTAL DEMANDS * Ability to work store hours to include weekends and occasional evenings. * Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. * Exposed to potential hazard of robbery - receives detailed instruction to minimize risk. * Occasional travels within a defined geographic area. Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

Keywords: Umpqua Bank, Tacoma , Rover-MLO (Universal Banker)-Tacoma - Pearl Street, Other , Tacoma, Washington

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