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Technical Expert

Company: Asurion
Location: Tacoma
Posted on: September 13, 2019

Job Description:

OVERVIEW: The primary responsibility of the Technical Consultant is to independently perform screen and small parts repairs, triage and diagnostics on Smart Phones from multiple manufacturers while ensuring that production and quality standards are achieved. This repair work is done within a retail store so delivering an outstanding customer experience is paramount. DUTIES AND RESPONSIBILITIES: Provides resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment. Fixes smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device. Engages with customers face to face daily who are in need of repair and triage and delivers an outstanding customer experience within a retail store. Meets or exceeds key performance objectives that include service and repair metrics as well as customer satisfaction goals. Performs various inventory tasks such as counting and monitoring inventory levels. Completes all coursework in curriculum path within the required timeframes including device certifications and required skill certifications. This includes initial coursework as well as ongoing monthly training. Complies with all operational policies and procedures. Demonstrates Asurion Core Values in all interactions. Complies with Asurion security requirements and background checks. EXPERIENCE: High School diploma or equivalent Six months experience with product service support or troubleshooting electronics Six months face-to-face customer service experience DESIRED QUALIFICATIONS: Strong electronic repair skills Basic Microsoft Office Skills Strong oral and written communication skills Strong teamwork and collaboration skills Nights and weekend work required. Flexible with scheduling changes. CUS22579 - Tacoma - Washington - US - 2019/08/29

Keywords: Asurion, Tacoma , Technical Expert, IT / Software / Systems , Tacoma, Washington

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