Senior Application Developer - ServiceNow Platform

Company: TrueBlue
Location: Tacoma
Posted on: March 21, 2023

Job Description:

Job Description

TrueBlue (NYSE: TBI) is looking for a critical thinking and creative Service Experience Senior Application Developer - ServiceNow Platform - who has a demonstrated track record of creating business value through differentiated service experience innovation. This role is instrumental at TrueBlue - accelerating digital service transformation and redefining how people connect with work. The quality and innovation in our corporate technology and applications is instrumental in achieving our vision for the future of work. This position is 100% remote and can be located anywhere in the United States. Must have the ability to travel as necessary to support business.

TrueBlue is a leading provider of specialized workforce solutions that help clients achieve business growth and improve productivity. In 2020, TrueBlue had annual sales *$2B and connected approximately *700,000 people with work at *125,000 client locations. Its PeopleReady business unit offers industrial staffing services, PeopleManagement offers contingent and productivity- based on-site industrial staffing services, and People Scout offers recruitment process outsourcing and managed service provider solutions to a wide variety of industries.

Reporting to the Senior Director of Service Experience the Senior Application Developer - ServiceNow Platform is a member of the Service Experience IT Technology team and will be responsible for the Service Now platform development and operations, enterprise service experience and digital service delivery at TrueBlue.

The Senior Application Developer - ServiceNow Platform, Service Experience is a new position that is central to TrueBlue's creation of a new and digitally differentiated service experience which is a key role that will deliver world class service and support to our employees across the globe. This Senior ServiceNow Developer will be responsible for the design, execution, and growth of the Service Now platform. Developing a digital service charter where automation, self-serviceability, chat, and data driven insights provide the highest level of customer satisfaction. This role is a result driven position, driving innovation and quality in a diverse service experience organization, accountable for client service fulfilment, well defined service level agreements, and an automation strategy that has an outcome of reducing operational toil for our employees. The Senior ServiceNow Developer will join the customer support delivery team looking to modernize the internal service experience. The new experience will be built on core tenets of ease, speed, and enablement of service that will knock-the-socks-off our clients. The developer will be responsible for identifying, developing, building, and world class solutions to improve the client experience and help drive innovations every touch of the client interaction.

Who you are:

Leadership and Collaboration Skills

The Senior Application Developer - ServiceNow Platform will need to deliver on a significant transformational internal service experience agenda, while continuing to maintain high levels of innovation and service quality.

To drive True Blue service experience organization into the future, you will excel at and exhibit the following traits:

• Serve as a business-first, developer who will represent service experience effectively to help our business, technology, finance, and HR teams create a disruptive market and competitive advantage.
• Foster good working relationships with our business units from a variety of functions and geographies, creating a culture of partnership between Service experience technology and the business.
• Analyze and communicate the cost-benefit and toil reduction of adopting new service experience strategies, in support of creating tangible business benefit for our business units and the enterprise.
• Collaborative attitude and outreach approach to work with and very best at what they do.
• Promote and assist to drive a culture of learning to make sure the team have the skills necessary to meet the needs of the business. Innovative and Results Driven:
  • Innovative use of ServiceNow technology platform to develop a differentiated service experience that will win the hearts and minds of our associates and clients.
  • Introduce and evangelize new technologies and automation processes that could be potential game-changers for the business and technology teams.
  • Be accountable for achieving results to both the business and the service experience team, creating a strong sense of ownership to all parties.
  • Contribute to a modern service charter that redefines what customer experience means to our employees. The ideal candidate will be a:
    • Dynamic, engaging, self-reliant and entrepreneurial individual accustomed to working with a collaborative, fact-based approach; possessing the attributes of articulate communication and interpersonal warmth.
    • Self-confident individual with their ego well in check, as well as a collaborative team
      player who exercises influence-based leadership while being a good listener.
    • Thinker who is innovative and intellectually curious, and who can operate successfully
      among very bright and charismatic people.
    • Individual that is open to feedback and continuous learning and committed to ongoing self-improvement.
    • Person with the ability to build credibility, make quick decisions when necessary, and deliver fast results. What you'll do:
      • Digitally transform people-centric workflow service items into a next generation federated self-service experience.
      • Create intelligent feedback loops that incorporate feedback into solving service challenges.
      • Develop solutions that are self-learning and use data to avert disruptions and can auto-heal, if disruptions occur.
      • Experience in the ServiceNow platform.
      • Experience in agile delivery methodologies in a cloud/SaaS organization.
      • Delivery of projects within budget while maintaining high customer satisfaction scores.
      • Participate in product technology strategies/roadmaps through partnerships spanning multiple functions.
      • Monitor performance, customer feedback, and customer satisfaction relative to our employee interaction with our customer base.
      • Monitor and report on utilization and client behavior within our service delivery ecosystem, use the analysis to drive business value.
      • Leveraging innovative data analytics to identify and attack common client and associate problems, your current focus is the delivery of our digital service strategy and integration of next gen tech for predictive AI, Machine learning and Natural Language Processing, chat bot expansion, guided self-service, and asynchronous messaging.
      • Foster a technology culture that is responsive to the needs of the business while transparently reporting on its alignment with the business. Your Background:
        • 3+ years of hands-on service or technology delivery experience.
        • 3+ years of development experience with frictionless digital transformations.
        • 5+ years of experience developing on the ServiceNow platform.
        • ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset) is required.
        • Experience designing and developing APIs with REST, SOAP, and JSON is required.
        • Experience with W3C web design standards and technologies, including CSS, HTML 5, JavaScript is required.
        • Technical proficiency with developing database queries, XML, batch jobs, and stored procedures with PL/SQL and NoSQL is required.
        • Experience with React, AngularJS is a plus.
        • ServiceNow technical certification is a plus.
        • Quick problem solving and decision making.
        • Detail oriented, self-motivated with efficient time management.
        • Ability to communicate directly to technical teams.
        • Proven ability to work cross-functionally and to be able to demonstrate strong subject-matter expertise and attention to detail while keeping the trajectory of the business in mind.
        • Bachelor's degree or higher in Business or Computer Science.
          The salary for this position is anticipated to range between $125,000 - $160,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package.
          
          Corporate values of integrity and respect, and our ability to exceed client expectations distinguish TrueBlue as an employer.
          
          We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law
          
          About Us
          
          TrueBlue was founded on the idea of connecting people and work. We work with businesses to provide the workforce solutions they need to succeed. Publicly traded since 1998, TrueBlue provides a talented workforce of over 600,000 people and partners with more than 100,000 companies around the world through three segments: PeopleReady, PeopleManagement and PeopleScout.
          
          --- PeopleReady provides on-demand and skilled labor for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and ports & terminals industries.
          --- PeopleManagement (Staff Management, SIMOS, Centerline) provides on-premise contingent staffing and on-premise management in the light-industrial sector and beyond.
          --- PeopleScout provides high-volume permanent employee (RPO) recruitment process outsourcing and management of outsourced service providers to a global workplace.
          
          TrueBlue continues to broaden its service offerings, reaching more markets, and offering greater technology and innovation to benefit employers, staff and contingent workers.
          
          What we do at TrueBlue is simple - we put people to work and change lives every day.

Keywords: TrueBlue, Tacoma , Senior Application Developer - ServiceNow Platform, IT / Software / Systems , Tacoma, Washington