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CRM System Administrator III / Developer

Company: (IABA) Institute for Applied Behavior Analysis
Location: Tacoma
Posted on: March 18, 2023

Job Description:

Essential Job Functions:

  • Responsible for the configuration, support, audit and improvement of the Bank's cloud-based CRM systems.
  • Designs, develops and maintains integrations between CRM and other systems.
  • Acts as a liaison between affected departments and/or outside system vendors.
  • Prepares statistical data and develops reports using available data.
  • Provides system users with technical support and communicates system changes and deadlines.
  • Documents processes and suggests and implements improvements to existing processes.
  • Develops and implements new processes when applicable.All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.Minimum Job Requirements:
    • High School diploma or GED
    • BA/BS degree in relevant field of study preferred.
    • 5+ years' experience in System Administration
    • 3+ years' experience with design and implementation of CRM software (e.g., Salesforce, Oracle Sales or Service Cloud).
    • Experience with design and creation of integration between cloud-based CRM systems and non-cloud-based applications.
    • 3+ years' experience developing Rest API and XML-based web services interfaces. (SOAP and WSDL)
    • 3+ years' experience with scripting using java/groovy, power shell and SQL.Deep understanding of CRM systems and data, both sales and service components
    • Ability to design and run relevant, complex and understandable reports
    • Very strong analytical skills.
    • Ability to make clear recommendations and decisions.
    • Strong verbal and written communication skills.Physical and Mental Requirements:
      • Ability to sit at a computer monitor for extended periods of time
      • Ability to perform repetitive finger, hand, and arm movements
      • Ability to lift up to 15lbs.
      • Ability to effectively discern information and formulate appropriate action
      • Ability to reach, squat, bend, and manually manipulate standard office equipmentValues and Behaviors:
        • Build enduring RELATIONSHIPS with clients and each other.
        • Drive INNOVATION that simplifies life and work.
        • Seek continuous GROWTH in your personal and professional development.
        • Commit with HEART to serve others.
        • Extend TRUST in order to receive it.We offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $66,000 - $123,000, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.Notice to Agency and Search Firm Representatives:We do not accept unsolicited resumes from agencies and/or search firms. Agencies must obtain advance written approval from Columbia Bank's Talent Acquisition team to submit resumes, and then only in conjunction with a valid fully-executed written requisition contract for service and in response to a specific job opening. Resumes submitted to any Columbia Bank employee by a third party agency and/or search firm without a valid written and signed requisition search agreement, will become the sole property of Columbia Bank. Columbia Bank will not pay a fee to any Agency that does not have such agreement in place. No employee outside of Columbia Bank's Talent Acquisition team has the authority to enter into a requisition search agreement.

Keywords: (IABA) Institute for Applied Behavior Analysis, Tacoma , CRM System Administrator III / Developer, IT / Software / Systems , Tacoma, Washington

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