Resident Field Service Technician (Ritzville, Wa)
Company: RDO Equipment Co.
Posted on: January 23, 2023
$36 - $55 / hourCompensation & Benefits:Eligible for profit
sharing which is based on department profitability and individual
performanceComprehensive benefits packageTraining and development,
as well as opportunities to grow within the organizationThis
individual will operate a mobile service vehicle and travel to
customer locations in Ritzville, WA and the surrounding areas to
perform in-field, machinery diagnostics and repairs as required.
These repairs will consist of, but are not limited to, complete
component removal, disassembly, and reconditioning, following
prescribed technical manual procedures. This individual must be
able to perform quality work as efficiently and profitably as
possible, work overtime and weekends on occasion.Specific Duties
Include: Perform in-field machinery diagnostics and repairs as
required. Serve as an in-field representative for the dealership to
provide service solutions and enhance customer satisfaction.
Diagnose, inspect, recondition, repair, assemble, and service
equipment as assigned by the supervisor. Document machine
information and repairs completed on work order, including parts
and fluids used. Maintain a clean work area, as well as care for
all shop tools, machines, and equipment. Identify and communicate
solutions for customer service opportunities in the dealership's
area of responsibility Maintain technical and product knowledge on
all equipment sold within the dealerships area of responsibility.
Follow all safety rules and regulations while performing work
assignments and adhere to all policies and procedures as specified
in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to
present a professional image of RDO Equipment Co. Proactively seek
and participate in available company-sponsored training, in an
effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts,
including open book meetings, huddles, department meetings and
other related efforts. Maintain a positive and professional working
relationship with peers, management, and support resources, with a
constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a
professional and efficient manner.Job Requirements: Excellent
mechanical skills Trade specific tooling, including hand tools and
pneumatic tools Current and valid drivers license as outlined in
company policy manual Ability to assemble and perform maintenance
functions on equipment Strong computer skills Excellent customer
service skills Excellent oral and written communication skills
Strong organizational skills Graduation from related diesel
technology program (preferred) Candidates must have valid work
authorization and be able to work in the U.S. without company
sponsorship.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
Keywords: RDO Equipment Co., Tacoma , Resident Field Service Technician (Ritzville, Wa), IT / Software / Systems , Tacoma, Washington
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