Lead SDO Trainer
Company: Staples, Inc.
Location: Auburn
Posted on: April 18, 2024
Job Description:
7:00am - 3:30pm/ Monday - Friday
Staples is business to business. You're what binds us together.
Our supply chain team is dedicated to meeting our customers' needs
both now and in the future. By pairing innovative technology with
dynamic employees, we create smarter, more efficient ways to meet
our customers' needs faster. Our network of distribution,
fulfillment, fleet, furniture installation and professional teams
work together in fun and safe environments to deliver
state-of-the-art products, services, and expertise to our
customers.
Lead Trainers administer on-the-road, classroom, and safety
training to new and existing drivers. They collaborate with
leadership to ensure training programs meet the business needs. In
this role, Lead Trainers will stay current with Standard Operating
Procedures and policies to ensure training effectiveness. In
addition, they will collaborate on new ideas to improve the
training program, so it better prepares people for success. They
will understand the need to be driven by results and be able to
track how successfully training translates to quality and other
metrics. Working closely with operational leadership to address and
provide feedback on concerns and processes is a must. Conducting
observations and evaluating others with respect to following SOPs,
Smith Systems, and safety is our utmost priority so, in this role,
we will look to you to ensure people employ safe work practices and
embrace our safety culture. Lead Trainers are responsible for the
onboarding of new drivers and remediation of existing drivers. When
not onboarding a new hire, Lead Trainers will spend their time
(based on business needs) evaluating and training existing drivers
as well as performing the functions of a Driver - delivering
product to customers.
What you'll be doing:
- As a Lead Trainer, you will train and mentor new Drivers and
assist in onboarding new hires
- Perform on the job evaluations for all Drivers to ensure
adherence to published SOP's
- Travel to other fleet locations to perform training functions
and assist with "train the trainer" opportunities
- Provide feedback to location leaders on effectiveness of
training, operational concerns, and processes
- Ensure the adoption of safe work practices and reinforcement of
our safety culture
What you bring to the table:
- An ability to perform and understand driver operations
- An ability to clearly communicate driver operations, processes,
and procedures to others
- An ability to work independently, demonstrate analytical
thinking including mathematic skills and the ability to solve
problems
- An ability to work on a computer using Windows including
Microsoft Word, Outlook, MS Teams, and Excel
- An ability to communicate and collaborate with all members of
the team, at all levels
- An inclusive approach with your colleagues and customers to
foster collaborative, issue resolution
- Ability to travel as needed
- An ability to ensure safe work practices
- Ability to be certified in Smith Systems
- Ability to be a safe and courteous driver who can navigate
using a map and in all kinds of weather and road
conditions
- An ability to make sound decisions, be it driving, parking,
safety related, and/or customer interaction related
- An ability to use technology including GPS and mobile Proof of
Delivery (POD) devices
- An ability and willingness to maintain cleanliness of vehicle
including performing pre-trip vehicle inspections and reporting any
maintenance concerns
- Must have excellent customer service and communication
skills
- Ability to clearly communicate processes and
procedures
- Ability to travel as needed
- An ability to learn and utilize software applications including
a working knowledge of Microsoft Office-specifically Word and
Excel
What's needed- Basic Qualifications:
- Minimum 1-year of truck driving experience (operating a 16ft or
longer straight truck) or comparable driving experience
- Must have a valid drivers' license with a driving record
indicating a safe driving history acceptable to the company and
maintain eligibility to drive a commercial motor vehicle under
applicable laws and regulations
- Pass a DOT physical and drug screen to the extent legally
permissible
- Must obtain a DOT medical card specific to the role
- Must be able to work additional hours beyond scheduled shift;
additional overtime hours will be required based on business needs
and flexibility to work all shifts as needed
- Ability to lift up to 70lbs, push and pull items weighing up to
400 lbs. with the assistance of hand carts/material handling
equipment, and occasionally maneuver up to 130 lbs
- Must be at least 21 years of age
What's needed- Preferred Qualifications:
- High School Diploma/GED -
- At least (1) year related experience in on-the-road training of
drivers
- At least 6 months experience driving for Staples, Inc.
- Previous exposure and/or knowledge of training best
practices
- Demonstrated previous adherence to SOPs
- The physical demands described are representative of those that
must be met by an employee to successfully perform the essential
functions of this job
- Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions
We Offer:
- Competitive Pay
- Inclusive culture with associate-led Business Resource Groups
and resources such as the Social Justice Resource Center
- Staples offers both Full-Time and Part-Time benefits. Some
Full-Time benefits include: 112 Hours of PTO and Holiday Schedule
(7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts
- Company Match 401(k)
- Physical and Mental Health Wellness programs, and more .
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Keywords: Staples, Inc., Tacoma , Lead SDO Trainer, Human Resources , Auburn, Washington
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