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Guest Services Coordinator The Westin Seattle - (19000PEK)

Company: Marriott International
Location: Tacoma
Posted on: April 17, 2019

Job Description:

Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. The Westin Seattle, located at 1900 5th Ave, Seattle, WA, 98101 is currently hiring a Guest Services Coordinator. Responsibilities include: Description The Westin Seattle is looking for a Guest Services Coordinator whose responsibilities include: Administrative work that includes but is not limited to: Scheduling, responding to guest surveys, auditing of from office collateral, and inventory. Assist Guest Service Management: Assist the Guest Service Management team by responding to guest requests and concerns, assisting front desk supervisors and agents with guest service opportunities, and ensure pivotal information is communicated. Working knowledge of Marriott Bonvoy Rewards program, assist with billing, pre-arrival, and post-departure tasks. Guest and Group Experience: Work closely with the Westin Experience Specialist to ensure guest requests are met. Work with the Group coordinators and sales team to ensure the Welcome and Farewell process for their groups is seamless and in accordance with the group resume. Support operations: Assist with Welcome, Farewell, Audit's and side duties. Be available to answer associate and supervisor questions. Answer phone calls to assist the front desk agents focus on the guests at the desk. Room Operations: Demonstrate initiative, take ownership of issues, and have good problem solving skills. Responsibilities include room blocking, manage hotel room inventory, have a thorough understanding of the front office and the hotel operation. At Marriott, we recognize and appreciate the diversity of people, ideas and cultures, and believe that diverse experience and people are required for our business to succeed. We strive to create an environment that embraces the diversity of all our constituencies: associates, customers, guests, owners, suppliers, communities and shareholders. We support a culture of inclusion where associates at every level, including the full range of backgrounds, cultures and orientations can reach their maximum potential. We are passionate about attracting and retaining the best and brightest talent through this diversity of viewpoints, we deliver unprecedented business results by satisfying all of guests and customers with superior innovation and service. The Westin Seattle is an EOE / M F V D - Drug Free Workplace Requirements An exceptional candidate will have an energizing yet relaxing personality and: -Must speak, read, write and understand the primary languages in the workplace. -Have excellent communication skills. -Possess basic computer skills. -Have general knowledge of Seattle and its irresistible attractions. -Be able to stand and exert well-paced ability for up to four hours in length. -Must have at least 3 years of Guest Service Experience with two years in a supervisory or management role preferred. -Must have flexible availability as this position may require you to work outside of normal business hours or weekends. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests'' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000PEK?%3Flang=en-us/ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? - Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Tacoma , Guest Services Coordinator The Westin Seattle - (19000PEK), Hospitality & Tourism , Tacoma, Washington

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