Concierge Supervisor for HOA Resident Services

Company: InterContinental Seattle Bellevue
Location: Bellevue
Posted on: May 24, 2025

Job Description:

OverviewThe "Avenue Bellevue" is looking for a Concierge Supervisor for HOA Resident Services for the two landmark luxury Condominium Towers located in the heart of vibrant Downtown Bellevue. The newly constructed mixed-use project "The Avenue" consists of 365 luxury condominium units in 2 towers, several award-winning restaurant concepts, 1,000-unit parking garage and extensive luxury retail space.--This position requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcome all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all who are entering the building, and checking-in vendors who need to. Demonstrates excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.--Every day is different, but you will mostly:--Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other colleagues.Oversight and supervise of the concierge team for one or both towers, as needed.Create and draft weekly schedule for the concierge team each week and ensure delivery of the schedule in a timely manner.Identifies and clarifies the residents' needs and desires. This includes answering questions and providing solutions.Provides recommendations that improve the services that we already provide, or possibly add additional services, by listening to residents' comments, observing their usage, and making recommendations to management.Assists residents in scheduling access for authorized vendors to provide services as needed in the absence of the concierge.Maintains resident and guest privacy, and the organization's reputation, by always keeping resident and owner's information confidential.Able to understand and react quickly and effectively to any emergency, day or night. This includes completing incident report completion and communicating all incidents with the Security team and leadership.Drafting new or revising outdated Standard Operating Procedures for the Residential services and concierge services team.Ability to provide concierge desk coverage, if necessary.Perform training to all new hires for the concierge team.Distribute Formal notices (HOA Meetings and or violations) to the residents, when needed.Ability to regularly attend HOA Board Meetings and provide support to the HOA Community Manager.Ensure all HOA concierge are in proper uniform attire, at all times.Enters work orders into the software system as requested.Responsible for maintaining a safe and secure work environment for all residents and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to the HOA Community Manager and General Manager.Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.Accurately maintains accurate daily shift notes into the software system.Receive packages and deliveries by logging into our software system (BuildingLink), daily. Organizes packages for delivery and delivers to residents as schedule permits with the assistance of the concierge.Responds to residents' concerns and complaints in a professional and caring manner. Consistently provides follows up on current issues and tries to resolve all such concerns and complaints. Elevates issues to HOA Community Manager if necessary/appropriate.Perform other duties and tasks as needed, under the direction of the HOA Community Manager or GM.The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities:Ability to effectively deal with residents and homeowners, some of which will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information to resolve conflicts.Ability to listen effectively, to speak and write English clearly.Conduct weekly or monthly concierge team meetings and provide effective communication about upcoming events or important information.Ability to stand, walk and/or sit and continuously perform essential job functions.Hearing and visual ability to observe and detect signs of emergency situations.As the residential tower is maintained 24 hours a day, this position requires flexibility with their schedule which may include holidays and weekends.Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel and resident facilities. Employees who violate the HOA rules and regulations will be subject to disciplinary action, up to and including termination of employment.ResponsibilitiesQUALIFICATION STANDARDS:Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required.Experience: Prior supervisory experience required, preferably in a residential or HOA service field. Prior experience using BuildingLink or other PMS software, preferred but not required. Must be able to effectively use MS Office products consisting of Outlook, Teams, Excel, etc.Grooming: All employees must maintain a neat, clean, professional and well-groomed appearance.--Pyramid Global Hospitality ("Pyramid") is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.To care for you and your family, we also offer a comprehensive benefits program.Your financial well-being: Competitive SalaryCompetitive Matching 401K Basic Life and Accidental Dismemberment InsuranceBasic Long-Term Disability InsuranceLife Insurance buy-upsYour/your family's health care: Medical (we offer four plans through United Healthcare), dental, and vision insurance - available to you on the first of the month after your start date Express Scripts Online Pharmacy Health Savings AccountHealthcare Flexible Saving AccountSupplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality IndemnitySupplemental Short-Term Disability InsuranceEmployee Assistance Program Pet Insurance through FigoYour time off:Hotel Discount Program (you will have access to Pyramid's as well as IHG's hotel networks)Paid Time OffPaid HolidaysYour day-to-day:Commuter benefitsDelicious free shift meal at our employee cafeteriaStellar back-of-house facilitiesDry cleaning for uniforms and work attireSupport, training, and mentorship from managementEmployee Recognition Programs Career growth opportunitiesWorking with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.So, join us and you'll become part of our hotel family.Compensation range: $28.00-$30.00/hour DOECompensation details: 28-30 Hourly WagePI836ee7998f14-25660-37723349

Keywords: InterContinental Seattle Bellevue, Tacoma , Concierge Supervisor for HOA Resident Services, Hospitality & Tourism , Bellevue, Washington