GENERAL MANAGER, Starbucks

Company: University of Washington
Location: Seattle
Posted on: May 10, 2025

Job Description:

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you. jump to contentBenefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Housing & Food Services (HFS) has an outstanding opportunity for a General Manager, Starbucks to manage a Starbucks Licensed store and Starbucks truck on the University of Washington Seattle Campus, ensuring brand integrity and compliance.

RESPONSIBILITIES

Leadership

--- Provide a positive, inclusive work culture to reflect the vision, values, and priorities of UW Dining and Starbucks Licensed stores
--- Use best practice hiring to ensure an excellent student and team experience
--- Manage organizational changes from implementation to normalization.
--- Manage time effectively to supervise unit and Starbucks truck
--- Evaluate unit and employee performance regularly and share observations with the Assistant Director, contact them directly if there are any issues related to contract compliance.
--- Ensure that Starbucks unit work complies with contracts, policies and procedures applicable to the operation.
--- Provide guidance to direct reports on required Starbucks training and additional opportunities for learning and professional development.
--- Consult appropriately with HFS Human resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance issues.
--- Contribute to the preparation of ongoing and timely performance appraisals for all employees.
--- Effective presentation skills that demonstrate preparation, research and delivery that are scaled for small and large diverse groups.

Operations and Customer Service

--- Follow the Starbucks Operational Excellence model for managing Licensed Store location, including marketing displays, customer service, cleanliness and sanitation, purchasing, inventory management and reporting.
--- Contribute feedback to the development of the business plan, processes, procedures and budget in collaboration with Food Services leadership.
--- Work with Dining Systems team to ensure accurate pricing and deployment of new items in alignment with brand rollouts.
--- Ensure that displays, freezers and prep and storage areas are in clean and orderly condition and meet health department standards and Starbucks requirements.
--- Identify and correct unsafe conditions, such as poor equipment or work habits that might lead to an accident.
--- Maintain security measures to prevent theft and vandalism.
--- Use the Online Accident Reporting System (OARS) to report every work accident and injury.
--- Work with HFS, students, and student groups in planning special events.

Fiscal Management

--- Comply with Starbuck's requirements for entering and reporting on business activities.
--- Use fiscal management systems including the CBORD FSS, Questica, and Workday
--- Monitor and review reports, including financial statements, production records, staffing schedules, and inquiries from the HFS financial team.
--- Report on probable causes for budget variances or discrepancies on cost of goods and make adjustments
--- Maintain appropriate staff scheduling and ordering practices that reflect fiscal responsibility in daily operations
--- Report on probable causes of budget variances or discrepancies in the cost of goods and make adjustments.
--- Collaborate with the Assistant Director in the development of unit's business plan and budgets.
--- Report on probable causes for budget variances or discrepancies and adjustments accordingly.
--- Use CBORD FSS functions to manage business operations, including purchasing, inventory, transfers and service menus.
--- Oversee CBORD FSS functions performed as part of normal business operations, including purchasing, inventory, transfers and service menus. This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.
--- Establish and maintain proper controls over resources, including cash and labor.
--- Maintain appropriate controls on resources, including separation of control between purchasing, receiving and counting inventory.
--- Develop and enforce policies and procedures for shrinkage control and loss prevention.

Supervision

--- Interview and participate in selection of staff; provide release time for staff to receive onboarding with UW HFS and complete the required Starbucks training.
--- Develop a strategy for staffing that reflects a mix of skill sets and classified and student staff that is effective in executing the daily operation and complies with the Seattle Secure Scheduling Ordinance and Starbucks Licensed Store requirements.
--- Ensure that staff have completed all appropriate levels of Starbucks training and certification within established timeline.
--- Maintain a presence in the store and on floor during peak business to strategically delegate tasks to employees according to strengths to ensure proper support that meets operational needs for quality, consistency, efficiency, and customer service.
--- Conduct in-service training as needed to meet operational requirements, including food safety, cash handling and Starbucks specifications.
--- Prepare and conducts probationary and trial service evaluations as well as annual evaluations for professional and classified staff.
--- Observe and assess staff skills and provide instruction and direction to correct and/or improve skills in the moment, as needed.
--- Document interactions about performance, including attendance by summarizing the conversation and direction given. Consult with the Assistant Director before taking formal corrective action.
--- Approve and submit timecards for direct reports according to the schedule provided by HFS Payroll, ensuring that the time matches the schedule and any overtime has been reviewed and authorized.
--- Meet with staff who take unplanned absences and address and document any compliance issues, including sharing accommodation or Family and Medical Leave Act information and forms.
--- Evaluate that staff requests for holiday, compensatory or vacation are evaluated and approved contingent on unit business needs.
--- Ensure that staff enter their absence requests into Workday and that they are reviewed and approved/denied in a timely manner.
--- Ensure performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
--- Schedule regular planning meetings with leads and Assistant Director to give and receive feedback and solve operational issues of unit.
--- Consult with the Assistant Director before initiating formal corrective action.
--- Other duties as assigned

POSITION COMPLEXITIES

This position is the primary contact with the Assistant Director for HFS in operating the Starbucks Licensed Store, and must navigate and balance the needs of the Department and continuously meet the requirements of the licensing agreement.

WORKING CONDITIONS

Manage unit, including mobile truck; travelling to and from the locations is required year-round. Incumbent's schedule must be flexible to cover and ensure management contact with the assigned units that operate early morning to evening and on weekends. Incumbent's presence is required to work during peak shifts to facilitate serving customers promptly.

Requirements include:

--- Bachelor's degree in hospitality or related field.
--- Minimum of three years of management experience in a high-volume espresso bar.
--- Proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint and Project OR willingness to learn and use computers and related applications.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired:

--- Experience in higher education, college, or university.

Conditions of Employment

--- A satisfactory outcome from the employment reference check processes and education verification.
--- ServSafe Certification within three months of employment and maintenance of Certification thereafter.
--- Washington State Food Card within two weeks of hire and maintenance of thereafter.
--- Completion of Starbucks Barista Basics, Barista Trainer, Licensed Store Operations and Starbucks Management Modules and Brand Management certification within four months of hire date

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .
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Keywords: University of Washington, Tacoma , GENERAL MANAGER, Starbucks, Hospitality & Tourism , Seattle, Washington