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Base Area & Catering General Manager - F&B

Company: Crystal Mountain
Location: Tacoma
Posted on: June 7, 2024

Job Description:

Job DescriptionPlease note, this position is located at Crystal Mountain Resort in Enumclaw, WA

Year Round

WORK AND PLAY IN THE MOUNTAINSJoin our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

  • Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
  • + Free Alterra season pass for spouse and dependents 25 & under
  • 50% off window ticket price at IKON partner resorts
  • Free access to Alterra Mountain destinations during time off
  • Free ski-referral letters for employees to use at other mountain resorts during time off
  • Discounted friends & family day-ski vouchers (Up to 85% off)
  • Discounts on Ski & Snowboard Lessons
  • Discounts on Ski & Snowboard Rentals
  • Discounts on Gear Tune-Ups
  • Discounts on Food & Beverage
  • Discounts at Crystal Mountain Retail shops
  • Free Crystal branded swag
  • Pro deals on gear with 100s of brands
  • Discount Marketplace
  • Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
  • Employee-only Night Skiing events
  • Employee Housing available, on-mountain and off-mountain
  • Accrued paid time off for eligible positions
  • Group health insurance for eligible positions
  • 401K benefit and generous match with immediate vesting for all staff members over 18
  • Opportunities for growth, advancement, and year-round employment

    Position Title: Base Area & Catering General Manager

    Business Unit: Food & Beverage

    Position Reports to: Sr. Food & Beverage Manager

    Positions Reporting to this Role: All Restaurant and Catering Staff

    Location: Washington

    Wage Range: $68,000 - 83,000 salary with bonus eligibilty

    JOB SUMMARY

    As a valued Base & Catering General Manager at Crystal Mountain, you will motivate, inspire, and mentor staff and commit yourself to providing excellent customer experiences. As an innovator, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for superior guest satisfaction. You will be responsible for developing and implementing the restaurant's policies and procedures and will take ownership in achieving our revenue objectives.

    ESSENTIAL DUTIES

    • Manage and oversee all base area food operations and all catering operations
    • Establish restaurant business plan based on budgetary goals and resort growth
    • Work with HR to recruit staff and train new employees
    • Create and achieve restaurant operational objectives
    • Meet restaurant financial objectives by controlling labor and waste
    • Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
    • Assist in the preparation of annual budgets and scheduling expenditures
      • Respond efficiently to customer questions and complaints
      • Establish pars based on forecasted visitation, and maintain all inventories accordingly
      • Maximize bar profitability by ensuring proper portion control and upholding all LCB codes
      • Nurture a positive working environment
      • Monitor operations and initiate corrective actions
      • Implement innovative strategies to improve productivity and sales
      • Collaborate with the sales team to ensure the success of all food and beverage events.
      • Follow and enforce sanitation standards and procedures set by TPCHD.
      • Work closely with venue Managers and Chefs to ensure product delivery and par levels.
      • Attending all staff meetings as required.
      • Event supervision - requiring the ability to communicate in stressful situations, active listening, and problem solving.
      • Provide guidance and structure, for setting-up events including but not limited to how to clean and set dishware, glassware, silverware, linens, upright pipes, crossbar pipes, drapes, napkins (folded), audio, lighting, any other request approved and outlined within the banquet event order (BEO).
      • Provide guidance and structure on how to serve food and beverages including alcohol within the standards set at Crystal Mountain and the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.
      • Work with Captains to ensure that all pre-function side work is performed to the Crystal Mountain standard and that all equipment is not only accounted for but in good working condition.
      • Assist the banquet team in execution of events as needed.

        KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

        • 5+ years' experience in the restaurant and catering industry
        • 3+ years' experience as a restaurant manager
        • Ability to work in a fast-paced and evolving environment
          • Food, Bar and Wine knowledge
          • Fiscal management
          • High School diploma or equivalent
          • Availability to work flexible hours including nights and weekends
          • Excellent interpersonal communication skills
          • Exceptional organizational and leadership skills
          • Required valid M.A.S.T. Class 12 or 13 Permit (Washington state serving license)
          • Required valid Washington Food Worker Card (Health & Food Safety)

            PHYSICAL DEMANDS AND WORKING CONDITIONS

            • This position is required to work evenings, weekends, and holidays while in operation
            • Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis
            • Manual dexterity to operate a computer and other common office equipment on a constant basis
            • Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling occasionally.

              To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

              An Equal Opportunity Employer

Keywords: Crystal Mountain, Tacoma , Base Area & Catering General Manager - F&B, Hospitality & Tourism , Tacoma, Washington

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