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Customer Service Specialist

Company: PeopleReady
Location: Tacoma
Posted on: January 13, 2022

Job Description:

Location: Remote, USAThe Customer Service Specialist is responsible for sales support as well as customer service for our largest and most demanding customers. The Customer Service Specialist will support a specific area of the company in their sales and service efforts by working in tandem with the account manager. They will be responsible for the facilitation of sales growth and service quality within the category of customers designated National Accounts. This position is directly involved in monitoring customer satisfaction and will facilitate proactive direction based on sales trends and market conditions.ESSENTIAL DUTIES and RESPONSIBILITIES :Executes a strategic plan for the business development and expansion of PeopeReady's National Accounts.Provides support and recommendations for National Account pricing and bid procedures for current and potential customers.Ensures the highest level of service quality for National Accounts by providing exceptional customer service, attention to detail, problem solving skills, follow up, and to accentuate our value-added proposition to customers.Ensures both our customers and our account managers are properly supported; provides metrics and reports (sales trends/market conditions) needed in order to reinforce the customers buying decision and for increased sales and loyalty.Executes/participates in a strategic plan for expansion of our National Accounts.Direct Sales SupportData management and reportingSales call preparation (information and data)Site penetration plans and supportCustomer Service ImplementationCoordinate Marketing support for implementationCoordinate penetration executionCustomer issue resolutionCustomer Relationship ManagementPrimary customer service contactRouting customer ordersAccount Management CommunicationsSurveysBilling and collections supportCustomer Service Review preparationKey Performance Indicator research and preparationContract Administration and auditsOther duties may be assigned.ESSENTIAL VALUESTrue - Demonstrate honest, direct and ethical behavior that represents the TrueBlue value of be-true. Communicate vertically the importance of "integrity in everything we do."-- - Ensure compliance with Code of Business Conduct and Ethics. Establish personal credibility and stand for something by doing what you say you will do.Passionate - Demonstrate passion, an attitude of gratitude and build strong working relationships that encourage the heart and inspire a shared vision.Responsible - Demonstrate a commitment to individual accountability. Measure internal customer satisfaction and develop strategic plans to address gap areas.Creative - Be a resourceful thinker who explores all opportunities. Provide customer service with creativity and resourcefulness.Respectful - Establish and maintain positive and productive work relationships. Respect others and their diversity as an essential component of the way we conduct business. Enlist others to weigh-in and buy-in by appealing to shared aspirations. Encourage the heart by recognizing key contributions and showing appreciation for individual and team excellence.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma required; 2-year college degree preferred. Customer service, credit and collections experience necessary, sales or related industry experience preferred, or equivalent combination of education and experience.COMPUTER and SOFTWARE REQUIREMENTSProficient in Microsoft Office: Word, Excel, Outlook, Power Point. Ability to learn and work with new programs.OTHER QUALIFICATIONSStrong team leadership skills, with the ability to motivate others in a team environment.Forward thinking skills, with the ability to plan and execute to customer-specific requirements.Excellent communication skills both written and verbal, including the ability to persuade an audience.Strong critical thinking and problem-solving skills.Ability to manage multiple tasks simultaneously and prioritize to meet deadlines under pressure.Bilingual language skills a plus.Desire to work in a collaborative team environment.1-3 years experience in customer service and account management.Proficient with Microsoft Suite and ability to learn new programs, with minimum intermediate experience with Microsoft Excel.LANGUAGE SKILLSAbility to read, analyze, and interpret general technical procedures, legal documents, or governmental regulations. Ability to respond to common inquiries or complaints from customers.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, proportions, percentages, currency conversion, and taxes.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions.CERTIFICATES, LICENSES/REGISTRATIONS, or TRAININGNone required.WORK ENVIRONMENT and PHYSICAL DEMANDSEmployee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds and occasionally more than 50 pounds.This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will"-- - relationship.At PeopleReady, we make a difference:PeopleReady is an industry-leading general and skilled labor staffing provider for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and other industries. The daily impact that we have on the lives of job seekers and our customers' businesses is something that we're incredibly proud of. Our team operates by one motto: We Are Ready. Ready to make a difference, ready to change lives through work and ready to win. Are you ready to join us? To apply, please email your resume to . We can't wait to meet you."This is a remote position that may be performed anywhere except the state of Colorado."-- -We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.TrueBlue was founded on the idea of connecting people and work. We work with businesses to provide the workforce solutions they need to succeed. Publicly traded since 1998, TrueBlue provides a talented workforce of over 600,000 people and partners with more than 100,000 companies around the world through three segments: PeopleReady, PeopleManagement and PeopleScout.-- - - PeopleReady provides on-demand and skilled labor for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and ports & terminals industries.-- - - PeopleManagement (Staff Management, SIMOS, Centerline) provides on-premise contingent staffing and on-premise management in the light-industrial sector and beyond.-- - - PeopleScout provides high-volume permanent employee (RPO) recruitment process outsourcing and management of outsourced service providers to a global workplace.TrueBlue continues to broaden its service offerings, reaching more markets, and offering greater technology and innovation to benefit employers, staff and contingent workers.What we do at TrueBlue is simple - we put people to work and change lives every day.

Keywords: PeopleReady, Tacoma , Customer Service Specialist, Hospitality & Tourism , Tacoma, Washington

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