Customer Service Specialist
Posted on: November 22, 2021
Location: Remote, USA
The Customer Service Specialist is responsible for sales support as
well as customer service for our largest and most demanding
customers. The Customer Service Specialist will support a specific
area of the company in their sales and service efforts by working
in tandem with the account manager. They will be responsible for
the facilitation of sales growth and service quality within the
category of customers designated National Accounts. This position
is directly involved in monitoring customer satisfaction and will
facilitate proactive direction based on sales trends and market
ESSENTIAL DUTIES and RESPONSIBILITIES :
- Executes a strategic plan for the business development and
expansion of PeopeReady's National Accounts.
- Provides support and recommendations for National Account
pricing and bid procedures for current and potential
- Ensures the highest level of service quality for National
Accounts by providing exceptional customer service, attention to
detail, problem solving skills, follow up, and to accentuate our
value-added proposition to customers.
- Ensures both our customers and our account managers are
properly supported; provides metrics and reports (sales
trends/market conditions) needed in order to reinforce the
customers buying decision and for increased sales and loyalty.
- Executes/participates in a strategic plan for expansion of our
- Direct Sales Support
- Data management and reporting
- Sales call preparation (information and data)
- Site penetration plans and support
- Customer Service Implementation
- Coordinate Marketing support for implementation
- Coordinate penetration execution
- Customer issue resolution
- Customer Relationship Management
- Primary customer service contact
- Routing customer orders
- Account Management Communications
- Billing and collections support
- Customer Service Review preparation
- Key Performance Indicator research and preparation
- Contract Administration and audits
- Other duties may be assigned.ESSENTIAL VALUES
- True - Demonstrate honest, direct and ethical behavior that
represents the TrueBlue value of be-true. Communicate vertically
the importance of "integrity in everything we do." Ensure
compliance with Code of Business Conduct and Ethics. Establish
personal credibility and stand for something by doing what you say
you will do.
- Passionate - Demonstrate passion, an attitude of gratitude and
build strong working relationships that encourage the heart and
inspire a shared vision.
- Responsible - Demonstrate a commitment to individual
accountability. Measure internal customer satisfaction and develop
strategic plans to address gap areas.
- Creative - Be a resourceful thinker who explores all
opportunities. Provide customer service with creativity and
- Respectful - Establish and maintain positive and productive
work relationships. Respect others and their diversity as an
essential component of the way we conduct business. Enlist others
to weigh-in and buy-in by appealing to shared aspirations.
Encourage the heart by recognizing key contributions and showing
appreciation for individual and team excellence.QUALIFICATIONSTo
perform this job successfully, an individual must be able to
perform each essential duty. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCEHigh school diploma required; 2-year
college degree preferred. Customer service, credit and collections
experience necessary, sales or related industry experience
preferred, or equivalent combination of education and
COMPUTER and SOFTWARE REQUIREMENTSProficient in Microsoft Office:
Word, Excel, Outlook, Power Point. Ability to learn and work with
- Strong team leadership skills, with the ability to motivate
others in a team environment.
- Forward thinking skills, with the ability to plan and execute
to customer-specific requirements.
- Excellent communication skills both written and verbal,
including the ability to persuade an audience.
- Strong critical thinking and problem-solving skills.
- Ability to manage multiple tasks simultaneously and prioritize
to meet deadlines under pressure.
- Bilingual language skills a plus.
- Desire to work in a collaborative team environment.
- 1-3 years experience in customer service and account
- Proficient with Microsoft Suite and ability to learn new
programs, with minimum intermediate experience with Microsoft
LANGUAGE SKILLSAbility to read, analyze, and interpret general
technical procedures, legal documents, or governmental regulations.
Ability to respond to common inquiries or complaints from
MATHEMATICAL SKILLSAbility to calculate figures and amounts such as
discounts, interest, proportions, percentages, currency conversion,
REASONING ABILITYAbility to define problems, collect data,
establish facts, and draw valid conclusions.
CERTIFICATES, LICENSES/REGISTRATIONS, or TRAININGNone required.
WORK ENVIRONMENT and PHYSICAL DEMANDSEmployee is frequently
required to stand, walk, sit, talk, and/or hear for long periods of
time. The employee must regularly lift and/or move up to 10 pounds,
frequently lift and/or move 25 pounds and occasionally more than 50
This job description in no way states or implies that these are the
only duties to be performed by the employee(s) incumbent in this
position. Employee(s) will be required to follow any other
job-related instructions and to perform any other job-related
duties requested by any person authorized to give instructions or
assignments. A review of this position has excluded the marginal
functions of the position that are incidental to the performance of
fundamental job duties. The requirements listed in this document
are the minimum levels of knowledge, skills, or abilities. This
document does not create an employment contract, implied or
otherwise, other than an "at will" relationship.At PeopleReady, we
make a difference:PeopleReady is an industry-leading general and
skilled labor staffing provider for retail, manufacturing,
warehousing, logistics, energy, construction, hospitality, and
other industries. The daily impact that we have on the lives of job
seekers and our customers' businesses is something that we're
incredibly proud of. Our team operates by one motto: We Are Ready.
Ready to make a difference, ready to change lives through work and
ready to win. Are you ready to join us? To apply, please email your
resume to email@example.com. We can't wait to meet
you."This is a remote position that may be performed anywhere
except the state of Colorado."We are an equal opportunity employer
and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status, sexual
orientation, gender identity or any other characteristic protected
TrueBlue was founded on the idea of connecting people and work. We
work with businesses to provide the workforce solutions they need
to succeed. Publicly traded since 1998, TrueBlue provides a
talented workforce of over 600,000 people and partners with more
than 100,000 companies around the world through three segments:
PeopleReady, PeopleManagement and PeopleScout.
--- PeopleReady provides on-demand and skilled labor for retail,
manufacturing, warehousing, logistics, energy, construction,
hospitality, and ports & terminals industries.
--- PeopleManagement (Staff Management, SIMOS, Centerline) provides
on-premise contingent staffing and on-premise management in the
light-industrial sector and beyond.
--- PeopleScout provides high-volume permanent employee (RPO)
recruitment process outsourcing and management of outsourced
service providers to a global workplace.
TrueBlue continues to broaden its service offerings, reaching more
markets, and offering greater technology and innovation to benefit
employers, staff and contingent workers.What we do at TrueBlue is
simple - we put people to work and change lives every day.
Keywords: PeopleReady, Tacoma , Customer Service Specialist, Hospitality & Tourism , Tacoma, Washington
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