Guest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T0341)
Company: Target
Location: Tacoma
Posted on: April 8, 2021
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Job Description:
ALL ABOUT TARGET As part of our collaborative and guest-obsessed
team, you help us create an experience that makes guests say "I
love Target!" When you work at Target, you're helping every family
discover the joy in everyday life. You're working alongside a
dedicated team that brings their passion and pride to all that they
do. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience
who welcome, thank, and exceed guest service expectations by
focusing on guest interaction and recovery. Advocates of both
physical and digital services and solutions who are knowledgeable
about capabilities and features that drive adoption, usage and
ultimately guest loyalty. Empowered to make shopping effortless and
seamless for guests at the checklanes, guest services, gift
registry, pick-up and drive up. At Target, we believe in our team
members having meaningful experiences that help them build and
develop skills for a career. The role of a Guest Advocate can
provide you with the: * Ability to communicate and interact with
guests to build an inclusive guest experience* Ability to blend
problem solving and decision making to positively impact the guest
experience and resolve guest concerns* Ability to adapt to
different guest interactions and situations* Experience promoting
and selling various benefits, offerings and services As a Guest
Advocate, no two days are ever the same, but a typical day will
most likely include the following responsibilities: * Create a
welcoming experience by authentically greeting, every guest every
time.* Make a connection with guests by engaging in friendly and
genuine conversation throughout each transaction; asking open ended
questions about the guest's shopping experience and using those
questions to assess, understand, and determine how to tailor your
approach.* Welcome guests into self-checkout and provide assistance
as needed.* Scan and bag all guest items efficiently, neatly, and
in compliance with food safety standards and company best
practices.* Work efficiently to minimize guest wait time while
maintaining guest service and accuracy.* Make the guest aware of
current and upcoming brand launches, store activities, and events.*
Speak to the benefits of the REDcard with every guest and assist
them through the application process.* Understand and show guests
how to use Wallet and the other features and offerings within the
Target App.* Be familiar with all fulfillment services, and know
how to direct the guest to enroll, activate, and use them.* Attempt
every return and follow register prompts, be empowered to make it
right for the guest while following Targets policies and
procedures.* Make it right for the guest by de-escalating any
negative situations and recover the guest shopping experience while
following Target's policies and procedures.* Deliver easy and
seamless service to all Order Pick Up, Drive Up, Registry, and
Photo guests.* Maintain a clean, clutter free work area (including
gathering abandoned items, baskets, and hangers)* Stock supplies
during store open hours while being available for the guest.* Say
thank you after every guest interaction and be sure every guest
leaves satisfied with their shopping experience.* Demonstrate a
culture of ethical conduct, safety, and compliance.* All other
duties based on business needs. WHAT WE ARE LOOKING FOR We might be
a great match if: * Working in a fun and energetic environment
makes you excited---. We work efficiently and as a team to deliver
for our guests* Providing service to our guests that makes them say
I LOVE TARGET! excites you---. That's why we love working at
Target* You enjoy interacting with people all day and making things
easy for others---. Interacting with guests, solving concerns and
making the guests day better is core of what we do* You aren't
looking for Monday thru Friday job where you are at a computer all
day--- We are busy all day (especially on the weekends), making it
easy for the guest to feel welcomed, inspired and rewarded The good
news is that we have some amazing training that will help teach you
everything you need to know to be a Guest Advocate. But there are a
few skills you should have from the get-go: * Communicating
effectively, including using positive language and attentive to
guests needs* Welcoming and helpful attitude toward guests and
other team members* Attention to detail while multi-tasking*
Willing to educate guests and sell products and services* Learn and
adapt to evolving technology needs* Work both independently and
with a team We are an awesome place to work and care about our
teams, so we want to make sure we are clear on a few more basics
that we expect: * Accurately handle cash register operations and
cash transactions* Scan, handle and move merchandise efficiently
and safely, including frequently lifting or moving merchandise up
to 15 pounds and occasionally lifting or moving merchandise up to
40 pounds* Flexible work schedule (e.g., nights, weekends and
holidays) and regular attendance necessary Roles Include: * Guest
Advocate (Cashier)* Front of Store Attendant (Cart Attendant)
Americans with Disabilities Act (ADA) Target will provide
reasonable accommodations (such as a qualified sign language
interpreter or other personal assistance) with the application
process upon your request as required to comply with applicable
laws. If you have a disability and require assistance in this
application process, please visit your nearest Target store or
Distribution Center or reach out to Guest Services at
1-800-440-0680 for additional information.
Keywords: Target, Tacoma , Guest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T0341), Hospitality & Tourism , Tacoma, Washington
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