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Customer Service Specialist

Company: PeopleReady
Location: Tacoma
Posted on: April 8, 2021

Job Description:

The Customer Specialist is responsible for sales support and service for our largest and most demanding customers. Each Specialist will support a specific region working in tandem with the sales team. Responsibilities/Duties Ensures the highest level of service quality for National Accounts by providing exceptional customer service and affirming our value-added proposition to customers Provides support and recommendations for all Strategic/National Account pricing and bid procedures for current and potential customers Ensures both our customers and sales team is properly supported; provides metrics and reports (sales trends/market conditions) needed in order to reinforce the customers buying decision and for increased sales and loyalty Executes/participates in a strategic plan for expansion of our Strategic/National Accounts Customer Relationship Management Primary customer service contact Account Management Communications Billing and collections support Direct Sales Support Contract and RFP support Sales call preparation (information and data) Customer Service Implementation Coordinate Marketing support for implementation Perform other duties as assigned Experience One to three years' experience in customer service and account management Skills/Knowledge/Abilities Ability to facilitate sales activities and service excellence in support of a sales team Ability to plan and execute to customer-specific requirements; experience in billings and collections a plus Excellent communication skills both written and verbal, including the ability to persuade an audience Problem solving and resolution skills Ability to manage multiple tasks simultaneously and prioritize to meet deadlines under pressure Proficient with Microsoft Suite and ability to learn new programs Desire to work in a collaborative team environment Education Associate's degree in Business or related discipline Manages Budget No Manages Direct Reports No Travel Required No Work Environment & Physical Demands Employee is frequently required to stand, sit, talk, and/or hear for long periods of time. "This is a remote position that may be performed anywhere except the state of Colorado." We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. Internal ID: 105496PandoLogic. Category: Customer Service, Keywords: Customer Service Representative

Keywords: PeopleReady, Tacoma , Customer Service Specialist, Hospitality & Tourism , Tacoma, Washington

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