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Field Based Behavioral Health Case Manager - Multiple Locations, WA

Company: UnitedHealth Group
Location: Tacoma
Posted on: January 13, 2022

Job Description:

Energize your career with one of Healthcare's fastest growing companies. - - You dream of a great career with a great company - where you can make an impact and help people. - We dream of giving you the opportunity to do just this. - And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. - We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.The UnitedHealth Care at Home program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of members in their place of residence. The DSNP program combines UHC trained clinicians providing intensive interventions customized to the needs of each individual, in collaboration with the Interdisciplinary Care Team. United providers serve patients' in their own homes through annual comprehensive assessments, ongoing visits for higher risk members, care coordination during transitions from the hospital or nursing home and ongoing care management. The program's interdisciplinary care team approach provides needed care in person and through telephonic interventions in collaboration with the members Primary Care Provider and other members of the interdisciplinary care team.The Behavioral Health Case Manager is responsible for case management and utilization review of behavioral health and substance abuse services. The case management includes authorization, concurrent review, and coordination and assurance of appropriate levels of care to members. This position provides case management services through review and evaluation of inpatient and outpatient behavioral health treatments for medical necessity, emergency status, and quality of care.This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM PST. It may be necessary, given the business need, to work occasional overtime or weekends.We offer 8 weeks of -training. The hours during training will be 8:00 AM - 5:00 PM PST from -Monday - Friday.Primary Responsibilities:

  • Make patient assessments in home setting and determining appropriate levels of behavioral care needed
  • Obtain information from providers on outpatient requests for treatment
  • Determine if additional clinical treatment sessions are needed
  • Manage behavioral health cases throughout the entire treatment plan
  • Administer benefits and review treatment plans in collaboration with interdisciplinary care team
  • Assist in coordinating Medicaid/Medicare benefits and transitions between various areas of care
  • Communicate with members who have complex medical needs and may have communication barriers
  • Identify ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas
  • Focus on whole person care model for psychiatric and chemical dependency patients
  • Build relationships and work with a variety of populations within the community
  • Ability to work with low - income populations with complex social and medical needs including adults with serious mental illness and emotional disturbances, members with substance use disorders, and members with other complex or multiple chronic conditionsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • Master's Degree (or higher) in Social Work -OR High School Diploma / GED (or higher) with equivalent work experience
    • 1+ years of clinical or case management experience
    • 2+ years of experience in long-term care, home health, hospice, public health OR assisted living
    • Experience working with -Microsoft Word (ability to open, create, edit, save, and send documents), -Microsoft Excel (ability to open, create, edit, save, and send spreadsheets), and -Microsoft Outlook (ability to open, create, edit, save, and send emails and calendars)
    • Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM PST
    • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliancePreferred Qualifications:
      • Background in managing populations with complex medical OR -behavioral needs
      • Experience with electronic charting -
      • Experience with arranging community resources -
      • Prior field based work experience
      • Knowledge of both Medical and Behavioral Health Diagnosis and terminology
      • Knowledge of symptom identification and intervention, associated with Behavioral Health and Substance Use disorders
      • Knowledge of APS reporting processes
      • Experience working with complex family systems and dynamics
      • Knowledge of resources to address SDOH
      • Experience in Crisis Intervention
      • Understanding of health disparities among various membership, based on their race or ethnicity; religion; socioeconomic status; sexual orientation; gender, gender identity; age; mental health; cognitive, sensory or physical disability; geographic location or other characteristics historically linked to discrimination and exclusion
      • Experience working in Duals (DSNP) and / OR -Medicaid environmentSoft Skills:
        • Excellent written and verbal communication and relationship building skills
        • Planning and organizational skills -UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, UnitedHealthcare, Optum, health care, office, phone support, customer service, billing, training class, now hiring, jobs, career, hiring immediately, #RPO

Keywords: UnitedHealth Group, Tacoma , Field Based Behavioral Health Case Manager - Multiple Locations, WA, Healthcare , Tacoma, Washington

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