TacomaRecruiter
the smart solution for Tacoma jobs

Service Manager

Company: Trek Bicycle
Location: Tacoma
Posted on: March 16, 2019

Job Description:

Company Overview:Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We also appreciate new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done quickly, turning ideas into reality.Come, join us, and help us transform the world, the bicycle, and have a blast while doing it!Position Description: The service lead is responsible for running all operational aspects of the Trek Certified Service area. The service lead is responsible for ensuring the customers' bikes are being repaired in a safe and efficient manner. This is accomplished by the timely and effective execution of all the variables related to checking in bikes, repairing, and providing a unique and positive repair experience built upon quality products, repair work and excellent customer service. Position Responsibilities: The following are the performance objectives for this position. In assessing competency and fit, all candidates will be benchmarked against these standards.

  • Ensure High-Quality Customer Service: Monitor the quality of customer service through observation of the service department. Holds service team accountable for delivering high quality customer service. Review customer repair requests, ensure communication with customers. Willingness to greet and work with all store customers within the service center and on the sales floor.
  • Oversee Daily Service Operations: Actively engage with customers to diagnose and recommend bicycle repairs. Take an active lead to ensure all work orders are complete and checked in appropriately. Additionally, work with service team to ensure work orders ready for pick-up have been communicated with the customer.
  • Develop Service Employees: Organize, implement and validate mechanic training through Trek Certified Service (TCS): Validate consistency of work order labor and bike builds, Ascend (retail management software) training, training of service team to properly execute test ride checks and ensuring mechanics are up to date on the latest technologies.
  • Manage and Control Service Costs: Review daily/weekly/monthly service reports and be prepared to address all variances. Submit monthly report to Store Manager. Recommend staffing assignments to ensure service area is staffed and resources are effectively deployed throughout the service center and across all shifts.
  • Active Professional Development: Attendance of multiple Trek Certified Service (TCS) classes in Waterloo, Wisconsin. Active participant in Trek University. Proactive approach to staying up to date with industry changes.Position Requirements: A service lead for a Trek Bicycle Store needs to have at least 3+ years of bicycle service center experience. This individual must demonstrate dynamic leadership skills with the ability to lead, motivate and develop future leaders. Previous leadership experience is a plus. Experience creating and maintaining an outstanding customer experience is a must. Commitment to a safe, clean and fun environment for employees and customers. Willingness to learn; attend Trek Certified Service classes and other industry training opportunities throughout the year.

    #trek

    Keywords: Trek Bicycle, Tacoma , Service Manager, Executive , Tacoma, Washington

    Click here to apply!

    Didn't find what you're looking for? Search again!

    I'm looking for
    in category
    within


Other Executive Jobs


Insurance Account Manager
Description: Come Join the American Fidelity Family ---- American Fidelity Assurance is now--looking for an--Account Manager--in your area. Our salaried, career Account Managers are responsible for selling worksite (more...)
Company: American Fidelity Assurance
Location: Seattle
Posted on: 03/25/2019

Director of Programming and On-Air Marketing
Description: Lead the broadcast programming vision and team for KCTS9. Participate with the Strategic Management Team in supporting and informing Cascade Public Media strategy. Research, plan, review, acquire and (more...)
Company: Cascade Public Media (KCTS 9 & Crosscut)
Location: Seattle
Posted on: 03/25/2019

Chief Financial Officer
Description: Summary: br br The CFO oversees administrative services: Accounting/Payroll, investments, management information systems, Facilities, Housing Operations, and Asset Management. Member of the COMPANY (more...)
Company: Nonprofit, Seattle, WA
Location: Seattle
Posted on: 03/25/2019


Environmental Project Manager
Description: Kennedy/Jenks Consultants provides engineering and scientific solutions for innovative water and environmental projects since 1919. We deliver exceptional service and highly qualified professional staff (more...)
Company: Kennedy/Jenks Consultants
Location: Federal Way
Posted on: 03/25/2019

Restaurant Manager - Start at $55k+ / year- Red Robin
Description: At Red Robin our Assistant Managers support and ensure that the restaurant operates within Red Robin International guidelines, while meeting/exceeding sales and profitability objectives established during (more...)
Company: Red Robin
Location: Redmond
Posted on: 03/25/2019

VP of Client Partnerships
Description: The VP, Client Partnership is responsible for leading all relevant activity in support of developing relationships across our clients organization. He/She will be deploying a relationship engagement strategy (more...)
Company: Healthcare/Hospitals/Clinics, Seattle, WA
Location: Seattle
Posted on: 03/25/2019

Director of Dining
Description: Do you love what you do, but not where you're doing it Are you looking for an opportunity to advance in your career with a growing organization Do you thrive in an environment where meaningful work (more...)
Company: VCC - Dining Services
Location: Vashon
Posted on: 03/25/2019

Chief Technology Officer
Description: Job Description: The Chief Technology Officer CTO will serve as a key member of COMPANY's Executive Leadership Team as a trusted strategist and technology manager. The CTO has direct leadership over (more...)
Company: Education, Seattle, WA
Location: Seattle
Posted on: 03/25/2019

Senior Technical Program Manager- Customer Experience Programs
Description: WHO WE ARE... br Tableau Software is a company on a mission. We help people see and understand their data. We are the market leader in the business intelligence industry for data visualization. br (more...)
Company: Tableau Software
Location: Seattle
Posted on: 03/25/2019

Full-Time Home Health Clinical Manager/Registered Nurse/RN
Description: OVERVIEW br br Now Hiring br br br br Full-Time Home Health Clinical Manager/Registered Nurse/RN br br br br Signature Healthcare at Home - 1510 140th Avenue NE Suite 100 - Bellevue, (more...)
Company: Signature Hospice
Location: Bellevue
Posted on: 03/25/2019

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Tacoma RSS job feeds