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Client Service Manager

Company: VirtualVocations
Location: Tacoma
Posted on: September 21, 2023

Job Description:

A company is looking for a Manager, Client Service who will be responsible for leading a team of frontline associates to provide exceptional support to clients using HR/Benefits software.
Key Responsibilities:

Lead and manage a team of frontline associates to provide direct support to clients
Coach and develop direct reports, identify training needs, and align workflow to meet clients' needs
Track support metrics, execute programs to foster client satisfaction, and investigate and recommend solutions for client issues

Required Qualifications:

Minimum of 7 years of management experience, preferably in a technology-related industry
Four-year degree or equivalent experience
Payroll and/or HCM software knowledge preferred
Excellent leadership and motivational skills
Flexibility in scheduling and ability to adapt in a deadline-driven environment

Keywords: VirtualVocations, Tacoma , Client Service Manager, Executive , Tacoma, Washington

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