TacomaRecruiter Since 2001
the smart solution for Tacoma jobs

Workforce Management Real Time Analyst

Company: VirtualVocations
Location: Tacoma
Posted on: September 16, 2023

Job Description:

A company is looking for a Workforce Management Real Time Analyst.
Key Responsibilities:

Monitor real-time contact center activity, including contact volume, staffing levels, and service levels, and make necessary adjustments
Manage staffing levels in real-time to ensure optimal service levels are maintained
Communicate with agents and managers to ensure adherence to schedules and provide feedback as needed

Required Qualifications:

At least 2 years of experience in real-time workforce management, preferably in the travel industry
Experience with Twilio and Calabrio software
Strong analytical and problem-solving skills
Ability to work under pressure and meet tight deadlines
Ability to work independently as well as in a team

Keywords: VirtualVocations, Tacoma , Workforce Management Real Time Analyst, Executive , Tacoma, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Tacoma RSS job feeds