General Manager, Operations

Company: SUMMIT PARTNERS
Location: Tacoma
Posted on: March 18, 2023

Job Description:

Career - - General Manager, Operations Sound Physicians Chicago, IL, US Applyfor this job

• Job Type: Full-Time
• Function: Operations
• Industry: Healthcare Services
• Post Date: 03/03/2023
• Website: soundphysicians.com
• Company Address: 1498 Pacific Avenue, Suite 400, Tacoma, WA, 98402
• Salary Range: $50,000 -- -$150,000 About Sound PhysiciansSound Physicians is a leading healthcare organization with a proven track record of improving quality, satisfaction and financial performance for its hospital partners nationwide Job Description This is a remote opportunity in EST and CST time zones. About Sound: Sound Physicians is a leading physician partner to hospitals, health plans, physician groups, and post-acute providers seeking to transform outcomes for acute episodes of care. For 20 years our high-performing and affordable care models have combined physician leadership, clinical process, technology, and analytics to consistently improve clinical and financial performance. We are pioneers in value, working together with our partners and community providers to bridge gaps in care, from hospital to home. Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
  • Medical insurance, Dental insurance, and Vision insurance
  • Health care and dependent care flexible spending account
  • 401(k) retirement savings plan with a company match
  • Self-managed PTO Plan
  • Ten company-paid holidays per year About the Team: Sound Physicians is a physician-founded and led organization providing services across the acute episode of care - through emergency medicine, critical care, hospital medicine, anesthesia, value based care, telemedicine and physician advisory services. Our clinicians and business colleagues are committed to improving outcomes for patients and hospitals through a proven performance management model. We strive to be the practice of choice for providers and the partner of choice for hospitals across the country. About the Role: The General Manager, Operations supports the Regional President ("RP") and Chief Medical Officer ("CMO") in managing regional administrative operations, cross-enterprise initiatives, regional operations, and projects as assigned by the Regional President. The primary function of this role is to multiply the effectiveness of the RP and CMO, by proxying for these leaders in relation to regional projects, regional implementations, and the implementation of strategic planning processes. This position has a visible presence throughout the region and work progress relies on this person's ability to establish professional relationships with regional leaders, Sound functional leaders, as well as hospital and health system C-suite executives and their support personnel. In this role, you will be responsible for:
    • Implementing strategic planning processes, organizing tasks as well as parties responsible (often, this role may be the party solely responsible), tracking deadlines as well as parties responsible for completing components, providing reminders to responsible parties, and reporting progress updates to the respective senior leader/s (RP and/or CMO)
    • Building logical and effective dashboards, pivot tables, performance metrics (including KPIs), as well as clinical reports, as requested
    • Data Ownership, including the maintenance and integrity of regional data resources in Salesforce and SharePoint.
    • Independently gathering material and data points from various sources to create first drafts of presentations and documents, ensuring the materials are aligned with Sound's marketing brand
    • Managing regional events, by way of creating materials, coordinating presenters, managing budget, researching vendor costs, negotiating rates, arranging facilities as well as catering, signing contracts, planning entertainment, conducting planning calls, and communicating arrangements to the broader team
    • Acting as a delegate in UKG (for PTO requests), Concur (expense & travel), and Yooz (G&A invoices) to review, approve, decline, and respond to submissions requesting additional information necessary to consider approval, using the guidelines established by the RP and CMO.
    • Analyzing regional reporting, identifying concerning trends. Participate in the development and implementation of corrective action plans. Collaborate with our performance management group and regional leadership team to collect data monthly to support driving improvements in clinical performance.
    • Identifying areas where regional operations may be improved and draft proposed solutions for RP and CMO to consider for implementation
      • Regionally monitoring the G&A budget, tracking budget allocations, spend, reallocations, solicit approvals, and work with the Director of Finance to ensure accuracy of budget assumptions
      • Partnering with Leadership to ensure completion of annual education requirements
      • Functioning as point-person to manage and oversee all new sites implementations for the region, ensuring regional stakeholders are aware of their deliverables, timelines are tracked, action items are on track to be met in advance of all deadlines, perform work needed to fill any gaps, provide progress updates to RP and CMO, and escalate/loop in RP as necessary
      • Leading the annual Net Promotor Survey (NPS) project for the region, ensuring action items are tracked and deliverables are met, stakeholders are updated, partner feedback is disseminated to site leaders as responses trickle in, feedback action plans are developed, and impacts from the action plans are assessed and internally reported on
      • Managing the Retention Risk Process for the region, assigning a risk value to each site, tracking areas of risk as well as remedial action plans to mitigate risks, track contract renewal dates, track dates/times of reporting to partner sites in the areas of risk being managed, track partner's areas of concern for later action plans and reporting, and suggest for inclusions on DWR A successful candidate will have a demonstrated track record of a combination of these values, skills, knowledge, and experience: Competencies:
        • Self-Starter: Demonstrates the ability to jump in and start a task or project with limited direction.
        • Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason "why" behind the way things are done.
        • Resourceful: Proactive willingness to utilize available information and tools to figure things out.
          • Builds a strong internal and external network of personal relationships to identify issues and opportunities, and successfully collaborate across departmental lines, while providing a positive, best-in-class perspectives to others
          • Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action.
          • Customer Focused: Puts customer (internal and external) needs first and makes customers their top priority.
          • Work Ethic: Dedication to getting the job done well and on time regardless of circumstances. Skills:
            • Excellent interpersonal and communication skills - ability to work across the organization at all levels with Administrative/Executive Assistants, Managers, Directors, and VPs level colleagues as peers; ability to "push" for results without alienating colleagues
            • Expert level skills with Microsoft Office Suite, including Project, Excel and PowerPoint
            • Able to handle confidential information as well as sensitive situations in a reliable manner with poise, tact, diplomacy, and good judgment Education
              • Bachelor's degree required, preferably in Business or Finance or equivalent experience
              • Working knowledge of business operations, data informatics, basic accounting, and quality measures
              • Knowledge of Process Improvement methodology desirable Experience
                • 5+ years of experience leading collaborative projects with stakeholders in multiple departments
                • 5+ years' experience in operational management, managing multi-site operations
                • Experience in project management processes; knowledge of project management software tools, templates, and management techniques Other Details:
                  • Indoor office environment
                  • remote opportunity
                  • Travel: Quarterly travel required (3-5 trips per year)
                  • Availability after hours by cell/text This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Keywords: SUMMIT PARTNERS, Tacoma , General Manager, Operations, Executive , Tacoma, Washington