Director, Resident Programs
Posted on: January 27, 2023
Make Lives Better Including Your Own. -If you want to work in an
environment where you can become your best possible self, join us!
- You'll earn more than a paycheck; you can find opportunities to
grow your career through professional development, as well as
ongoing programs catered to your overall health and wellness. -
-Full suite of health insurance, life insurance and retirement
plans are available and vary by employment status. - Additional
benefits offered include, but are not limited to:
- Tuition Reimbursement
- Pet Insurance
- Adoption Reimbursement Benefits
- Variety of Associate Discounts
This is an incentive based position, which may include bonuses,
incentive or commission plans. -Veterans, transitioning active duty
military personnel, and military spouses are encouraged to apply.
-Please note, Brookdale is committed to complying with all
applicable laws and regulations regarding mandatory COVID-19
The Resident Programs Director has the primary responsibility and
authority to oversee the quality of life for resident engagement as
outlined in Brookdale mission and cornerstones, the Optimum Life
philosophy and culture, as well as the Resident Programs Standards
of Excellence. The Resident Programs Director serves as a part of
the management team to ensure policies and procedures are
understood, trained, and implemented. The Resident Programs
Director hires, trains, and manages at least one and a half full
time associates to ensure all program expectations are in place and
all customers involved have quality of life and are
- Performs all duties in a professional manner and participates
in community leadership decision-making so as to have a positive
impact on community business operations including management of
department budget and staff.
- Provides subject matter expertise to the management team
regarding associates' and residents' engagement and quality of
life. Participates in annual resident satisfaction survey
initiatives and addresses resident complaints and
- Negotiates and manages community contracts in significant
matters such as staffing, contract labor, vendors and
- Participates in the review of individual residents' service
plans and regularly documents progress. Participate in discharge
planning with other members of the management team.
- Responds appropriately to resident emergencies, using
independent judgment for "in the moment" decisions, calling or
contacting appropriate internal and external parties according to
the established protocol. May also assist with disaster management
efforts and activities during evacuations, (i.e. hurricanes,
- Ensures that Resident Programs meet all state, federal, and
- Plans, develops and implements creative and exciting Resident
Programs to meet the individual needs and interests of the
residents within the community as well as through outside trips and
events; includes coordination of one-to-one programming for
residents who cannot participate in a group setting.
- Responsible for meeting the Standards or Excellence for
- Responsible for maintaining Resident Programs' mission and
model which are the foundation of community programs.
- Ensures resident welcome and engagement protocols are in
- Through independent judgment and discretion, manages a
volunteer program, including recruitment, training, and supervising
- Ensures daily, weekly and monthly calendar of events
requirements are met.
- Ensures specialty programs are scheduled according to the
Resident Program Annual Master Calendar.
- Ensures marketing, promoting and communicating materials are of
- Maintains community environment (including equipment and
supplies) to support whole-person wellness culture for resident
- Coordinates the transportation of residents to and from events
outside of the community, which may include driving a community
- Directly supervises Resident Program Assistants/Coordinators
and Transportation drivers as needed. May act in supervisory
capacity as manager on duty or in the absence of the Executive
Director, if assigned.
This job description represents an overview of the responsibilities
for the above referenced position. It is not intended to represent
a comprehensive list of responsibilities. An associate should
perform all duties as assigned by his/her supervisor.
Education and ExperienceBachelor's degree (B.A.) in recreation,
health education or related field with two or more years of direct
programming experience with older adults preferred.
Certifications, Licenses, and Other Special
RequirementsRequirements for California communities: At least one
year experience in supervising associates and in training
Management/Decision MakingApplies existing guidelines and
procedures to make varied decisions within a department. Uses sound
judgment and experience to solve moderately complex problems based
on precedent, example, reasonableness or a combination of
Knowledge and SkillsPossesses extensive knowledge of a distinct
skill or function and a thorough understanding of the organization
and work environment. Has working knowledge of a functional
discipline. Basic typing and computer skills are essential
preferably in a Microsoft Windows environment.
Physical Demands and Working Conditions
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Ability to lift: - up to 25 pounds
- Requires interaction with co-workers, residents or
- Occasional weekend, evening or night work if needed to ensure
- Possible exposure to communicable diseases and
- Exposure to latex
- Possible exposure to blood-borne pathogens
- Possible exposure to various drugs, chemical, infectious, or
Brookdale is an equal opportunity employer and a drug-free
Salary Range Information$65,478 - $80,000 / year
Keywords: Brookdale, Tacoma , Director, Resident Programs, Executive , Tacoma, Washington
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