Director of Housekeeping
Company: Great Wolf Lodge
Location: Silver Creek
Posted on: January 24, 2023
Job Description:
The Director of Housekeeping is responsible for directing all
aspects of housekeeping services and programming including but not
limited to operations, planning, budgeting, staffing and payroll.
Senior level position, which must ensure guest and employee
satisfaction is achieved while maintaining profitability within the
housekeeping function.
Essential Duties & Responsibilities
- Develop detailed, realistic, and comprehensive plans that
support organizational objectives, effectively allocating resources
and time across groups or departments
- Fiscal and budgetary management of housekeeping operations
including creating and maintaining departmental budgets, forecasts,
and financial reports as needed; reviewing and approving purchases
for the department
- Manage the daily activities of the Housekeeping and Laundry
department to include appropriate cleaning of all public areas as
well as guest rooms.
- Provides supervision to Laundry pack members and ensures the
efficiency and effectiveness of the operation
- Participate and collaborate on cross-functional teams in order
to effectively coordinate resort activities
- Monitor, manage and respond to guest comments and proactively
addressing guest comments with operational resolutions
- Conduct investigative actions with guests, where necessary, for
guest service and liability claims, ensure customer requests are
handled in a timely and professional manner
- Develop, implement, and monitor schedules for the housekeeping
operation and manage staffing process to ensure appropriate levels
of resourcing to maintain efficient operations
- Manages room expeditor software program (REX) in order to
maintain maximum efficiency of inventory management
- Participates in the Manager-On-Duty (MOD) program and executes
duties
- Recruiting, hiring, training, and evaluating team member
performance against standards
- Plan and implement staff training and development programs
within the department
- Monitors quality assurance program for lodge
- Review accuracy of nightly housekeeping reports and
investigates discrepancies
- Serve on resort Executive Committee to represent the interests
of the housekeeping function
- Enforce policies and procedures; maintain a working knowledge
of general and departmental safety procedures. Attends safety
training programs and in-service education as required
- Develops, implements, and monitors programs that assure a safe
facility and work environment that is in compliance with all
appropriate regulations--Ergonomics, Emergency Responses, Injury
and Illness Prevention, and Hazard Communications Programs
- Ensures the proper maintenance of all equipment; makes
arrangements for repair and/or replacement of used and damaged
equipment
- Conducts inventory of housekeeping supplies for submission to
the proper point of contact
- Ensures housekeeping activity and physical areas stocked,
organized and are compliant with all safety and environmental
health processes, procedures and regulations
- Oversees the safe management of the Lost and Found, verifying
proper record keeping and safety of items
Required Qualifications & Skills
- High School diploma or GED
- Experience creating and maintaining documents with Microsoft
Office (Word, PowerPoint, Excel)
- Minimum of 3 years experience supervising/managing large
housekeeping department
- Minimum of 5 years hotel or resort experience
Desired Qualifications & Traits
- College Degree
- Demonstrated ability to effectively resolve conflict
- Committed to comprehensive and in-depth analysis, planning, and
implementation of every work effort
- Projects a positive public relations image to team members and
guests
- Ability to motivate diverse groups to achieve extraordinary
goals and overcome challenges
- Excellent management skills including conflict resolution,
coaching, development and teamwork
Physical Requirements
- Sit or stand for extended periods of time
- Lift up to 15 lbs
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Lodge, Tacoma , Director of Housekeeping, Executive , Silver Creek, Washington
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